Travel Account Manager I, UK Consulting Services

Job Description

Partner with major organisations to modernise how they plan, purchase and manage corporate travel as a Travel Account Manager I in UK Consulting Services at JPMorgan Chase & Co. You’ll turn complex travel data into clear strategies, streamline supplier relationships and help clients improve cost control, compliance and traveller experience.

Role Overview

Working within a specialist consulting function, you will lead client engagements that review and transform end-to-end travel, payment and expense programmes. You’ll diagnose performance gaps, design practical change roadmaps and coordinate implementation across policy, processes, tools and suppliers.

Collaborating with procurement, finance, HR and senior leadership, you will balance savings with service quality, ensure duty-of-care obligations are met and support consistent standards across regions. You will also contribute to best-practice frameworks, internal knowledge sharing and continuous innovation in a global travel environment.

Key Responsibilities

• Conduct detailed reviews of client travel programmes to identify efficiency, savings and service-improvement opportunities
• Design and deliver strategic roadmaps covering travel, payment and expense initiatives aligned to business objectives
• Analyse travel-spend and behaviour data, benchmark against industry standards and recommend targeted optimisation actions
• Advise on travel policy structure, approvals, compliance and duty of care, ensuring clear, practical guidelines for travellers
• Support selection, configuration and optimisation of booking, payment and expense management platforms
• Collaborate with internal teams and external stakeholders to keep programmes aligned with governance, risk and financial priorities
• Assist with sourcing activity and negotiations, and manage performance of preferred travel suppliers and partners
• Prepare concise reports, forecasts and dashboards that track budgets, savings and programme outcomes for senior stakeholders
• Identify opportunities for standardisation, automation and process simplification across markets and business units
• Monitor market trends, regulatory changes and new technologies, translating them into recommendations for clients and colleagues

Skills and Experience

• Significant experience in corporate business travel, TMC account management or corporate card/T&E programme ownership (typically 5+ years)
• Strong understanding of travel management principles, including policy design, compliance, duty of care and key savings levers
• Hands-on experience with travel management systems, reporting solutions and payment/expense platforms
• Proven track record leading strategic initiatives and managing day-to-day client relationships
• Advanced analytical skills with the ability to interpret complex datasets and derive actionable insights
• Confident communicator and presenter, able to explain findings to both technical and non-technical audiences
• Comfortable working independently and in global, cross-functional teams in a hybrid environment
• Proficiency in Microsoft Excel, Word and PowerPoint for analysis, documentation and executive-level presentations
• Experience in EMEA or global travel programme management, process improvement and change management is highly desirable
• Strong client-service mindset, with the ability to build trust, influence decisions and manage multiple stakeholders

About JPMorgan Chase & Co.

JPMorgan Chase & Co. is a global financial services leader, providing banking, payments, and technology-driven solutions to corporations, governments, and consumers. With a culture of innovation and integrity, the firm helps clients manage risk, optimize operations, and unlock growth worldwide.

Job Data

Company name: JPMorgan Chase & Co.
Position: Travel Account Manager I – UK Consulting Services
Location: London, United Kingdom
City: London
Country: United Kingdom
Region: Greater London
Average salary: £55,000 per year (estimated Account Manager level)
Salary type: yeary
Job type: Full-time, permanent, hybrid