Test and Assurance Analyst

IT Test Analyst (User Services) – Driver and Vehicle Standards Agency (DVSA)

The Driver and Vehicle Standards Agency (DVSA) is on a mission to ensure safer drivers, safer vehicles, and safer journeys for everyone in the UK. Our User Services Testing & Assurance team is the frontline of this mission, ensuring that every digital update—from iOS and Windows patches to complex ServiceNow changes—is robust, secure, and fit for purpose. If you are a confident IT professional with a knack for identifying bugs and a passion for quality assurance, this role offers a fantastic opportunity to safeguard a critical national estate while building a high-level career in government IT.

About the Role

As an IT Test Analyst, you will be responsible for the end-to-end testing of new and existing products within the DVSA’s IT portfolio. You won’t just be following scripts; you will be writing them in Zephyr Scale, executing regression packs, and collaborating with stakeholders to ensure that “Continuous Improvement” is a reality, not just a buzzword. You will play a key role in the Change Approval process, ensuring that every deployment has a solid rollback plan and that performance improvements are verified before they reach the public or our internal users.

Key Responsibilities

• Test Execution: Writing and executing comprehensive test scripts within Zephyr Scale for hardware and software updates.

• Assurance & Testing: Identifying key user groups to carry out testing, collating evidence to support findings, and escalating concerns to the Testing Manager.

• Stakeholder Engagement: Providing daily advice and guidance to stakeholders to ensure testing practices are followed and deployment impacts are understood.

• Reporting: Producing detailed reports on progress, anomalies, risks, and issues throughout the project lifecycle.

• Service Management: Supporting Active Directory and Azure administration activities as part of the wider User Services function.

• Quality Control: Ensuring all changes adhere to standard testing practices and have robust contingency plans for rollback.

Person Specification (What You Will Bring)

Required Experience:

• Testing Expertise: Proven experience in producing test scripts, materials, and regression test packs for software services.

• Technical Knowledge: Deep understanding of Active Directory Administration, Azure, and Office365.

• Analytical Skills: Ability to identify risks and progress anomalies, providing clear reports to project leads.

• Collaborative Spirit: Experience working within a team to implement service improvements and deliver quality-assured products.

Desirable Qualifications (or willingness to work toward):

• ISTQB Foundation / SFIA Testing Level 4

• ITIL V4 Foundation or Service Transition

• CompTIA Tech+ / Certified Agile Tester

Salary, Benefits & Location

• Salary: £30,485 + Employer Pension Contribution of £8,831 (28.97%).

• Leave: 25 days starting leave (rising to 30) + 8 Bank Holidays + 1 Privilege Day for the King’s Birthday.

• Hybrid Working: A non-contractual arrangement where a minimum of 60% of your time is spent in the office.

• Flexibility: Standard roles are 37 hours per week; however, part-time applicants (minimum 30 hours) are welcomed.

Selection Process & Application Guidance

• Stage 1: Sift (W/C 23/02/2026): Assessment of your CV and a 750-word Personal Statement.

  • Tip: Ensure your statement explicitly covers your knowledge of Office365 and the behaviours Managing a Quality Service and Working Together.

• Stage 2: Interview (W/C 09/03/2026): Conducted via Microsoft Teams. You will be assessed on the behaviours Communicating and Influencing and Managing a Quality Service, alongside technical experience and strengths.

Note on AI: While AI can help structure your application, UKHSA/DVSA protocols require that all statements are truthful and taken directly from your own experience. Plagiarism or AI-generated fabrications may lead to withdrawal.