Tesla Support Advisor – London

Job Summary: Tesla Support Advisor

Tesla is looking for technically-minded, customer-obsessed Support Advisors to join their team in London. This isn’t a traditional customer service role; you are an ambassador for the mission to accelerate the world’s transition to sustainable energy. You will be the primary point of contact for existing and future owners, providing expert guidance on Tesla’s ecosystem of vehicles and energy products. If you can translate complex technology into an “exciting and memorable” experience while thriving in a fast-paced, mission-driven environment, this is your entry into the world of climate tech.

Requirements and Skills

• Communication: Exceptional verbal and written skills; the ability to explain complex technical concepts in a simple, engaging way.

• Technical Aptitude: A natural curiosity for how things work—specifically electric vehicles (EVs), software-over-the-air updates, and sustainable energy solutions.

• Customer-First Mindset: A proven ability to put the customer at the center of every interaction, ensuring they feel “valued and informed.”

• Mission Alignment: A genuine passion for Tesla’s goal of sustainable mobility and energy.

• Adaptability: Ability to thrive in an international, diverse, and rapidly evolving environment where brand values are paramount.

Role Overview

As a Support Advisor, you are the voice of the Tesla brand. Your goal is to deliver a “best-in-class” experience that matches the innovation of the products themselves. You will guide customers through their ownership journey—whether they are troubleshooting a software feature, inquiring about charging infrastructure, or exploring new Tesla products. You aren’t just solving problems; you are educating the public on a new way of living and driving, ensuring every interaction reinforces Tesla’s reputation for cutting-edge excellence.

Key Responsibilities

• Customer Guidance: Act as a subject matter expert on Tesla’s product line, offering technical support and operational guidance.

• Brand Ambassadorship: Deliver support that embodies Tesla’s values: innovation, efficiency, and a passion for sustainability.

• Experience Creation: Transform standard support queries into memorable, high-quality interactions that build long-term brand loyalty.

• Technical Troubleshooting: Assist customers with product features, app connectivity, and basic technical inquiries.

• Team Collaboration: Work within a diverse international team to share insights and improve the overall customer journey.

Why Tesla?

• Impact: Directly contribute to the global shift toward sustainable energy.

• Innovation: Work with the most advanced consumer technology and software-driven hardware in the automotive industry.

• Culture: Join a high-energy, diverse team that is constantly pushing the boundaries of what is possible.

• Growth: Tesla is famous for its fast-paced environment that rewards proactive individuals with significant career development opportunities.

Application Tip: The “Tesla Tone”

Peer Note: Tesla values intensity and efficiency. In your application, avoid generic “customer service” clichés. Instead, focus on your problem-solving speed and your ability to learn new technologies quickly. If you’ve ever taught yourself a new software or fixed a piece of tech independently, highlight that—it shows the “technically gifted” trait they are looking for.