Job Description

Become a member of our staff and actively contribute to community assistance. As a Field Specialist, you will assist patrons in comprehending television licensing mandates and direct them toward resolutions that satisfy their requirements—all while benefiting from excellent incentives and adaptable professional hours.

What’s in it for you?

Annual Remuneration: £31,650
Company Vehicle: Provided (available for private use) or a £3,700 yearly vehicle stipend
Travel Expenses: Mileage reimbursed—including your daily commute from home
Adaptable Schedule: 36.5-hour week (with the possibility of a four-day work pattern)
Vacation: Substantial holiday entitlement—with the choice to purchase additional days
Security & Perks: Retirement plan, life insurance, compensated charity day, and family-centric benefits
Protection: Secure operational protocols including Body Worn Video and a specialized support network for solo workers
Wellness: Price reductions, health support, diversity groups, and fiscal planning resources

Operational Schedule Mandates:

To optimize service for our patrons, Field Specialists conduct 12 of their 36.5 weekly hours between 4:00 PM and 9:00 PM (weekdays) or during any weekend hours. This versatile shift arrangement allows you to select a pattern that complements your lifestyle while assisting patrons during peak times.

Remote-Based:

You will commence and conclude your daily tasks from your residence, traveling to various sites throughout Milton Keynes (with a preference for candidates residing in MK40-MK46 areas).

Primary Functions:

Visit locations currently without a valid TV licence, clarify available choices, oversee installment arrangements, document interactions, and represent the organization in judicial proceedings when necessary. You will be backed by a supportive team and provided with all essential operational tools.

Ideal Candidates:

If you possess superior interpersonal skills, are geographically mobile, maintain a valid UK driver’s license, and desire to contribute positively to the local area—this position provides stability, advancement, and a cooperative atmosphere. Background in public-facing roles is advantageous but not mandatory.

Job Data Table

Category	Details
Company Name	Capita
Location	Milton Keynes, United Kingdom
Locality	Milton Keynes
Country	United Kingdom
City	Milton Keynes
Region	South East England
Job Type	Full-time
Salaries	£31,650 annual salary
Experience Level	Customer facing experience preferred
Travel	Mobile role (Home-based with local travel)
Language	English
Benefits	Company car/allowance, paid commute, flexible shifts, pension

Skills & Competency Table

Key Skill	Level
Verbal Communication	Expert
Conflict Resolution	Advanced
Time Management	High
Driving (Full UK Licence)	Essential
Administrative Accuracy	High

Salaries Pay Calculator Table

Annual Salary	Bonus / Allowance	Total Compensation	Notes
£31,650	£3,700 (Optional)	£31,650 – £35,350	Total depends on choosing car or allowance

Job Summary

This home-based role in Milton Keynes involves visiting unlicensed addresses to explain legal requirements and set up payment plans. You will work 36.5 hours per week, including evening or weekend shifts, using a company car to support local communities while ensuring compliance through professional communication and documentation.

FAQs

Do I need a degree to apply for this position?

No, there is no degree requirement mentioned; the focus is on communication skills and a full UK driving licence.

What are the specific evening/weekend requirements?

You must work 12 of your 36.5 weekly hours between 4 PM and 9 PM on weekdays or at any time during the weekend.

Is a vehicle provided by the company?

Yes, you can choose between a company car (available for personal use) or a £3,700 annual car allowance.

Where will I be based?

This is a home-based role where you start and end your day at home, specifically targeting the Milton Keynes area (MK40-MK46 postcodes preferred).

What safety measures are in place for field work?

Capita provides Body Worn Videos and a dedicated lone worker support system to ensure your safety during visits.

Expert Analysis

This role offers a unique blend of autonomy and structure. The £31,650 salary is highly competitive for a role not requiring a degree, especially considering the included car and paid commute. Success in this position requires a high degree of emotional intelligence and the ability to remain professional during potentially difficult doorstep interactions.

Location & Logistics Guide

Milton Keynes is a strategically planned city in Buckinghamshire, known for its grid-road system which makes field-based travel highly efficient compared to older UK towns. Ideally, candidates should live in the MK40 to MK46 postcode range to minimize travel time between local community visits.

https://en.wikipedia.org/wiki/Milton_Keynes

Career Path

Field Officers can progress into Senior Field Officer roles or transition into Field Management, overseeing regional teams. The experience gained in compliance, enforcement, and customer mediation also opens pathways into broader civil service, investigative roles, or management positions within Capita’s diverse range of public sector contracts.

To apply for this job please visit www.vercida.com.