Telecare Operator – Hanover Scotland

For over 40 years, Hanover Scotland has been a pillar of support for people across the nation. We are looking for empathetic and resilient individuals to join our Glasgow-based Customer Service Centre as Part-Time Telecare Operators. This is more than just a call-handling role; you will be the vital link that ensures our customers feel safe, secure, and supported in their own homes.

About the Role

Working within a 24/7/365 control room environment, you will be the “voice of Hanover” for customers nationwide. This hybrid role involves taking inbound alarm calls, quickly assessing the nature of the situation, and coordinating emergency or support activities to ensure the wellbeing of the caller. Every call is different—ranging from simple check-ins to critical medical emergencies—offering a varied and deeply rewarding daily experience where you can make a tangible difference in people’s lives.

Available Shift Patterns

We are looking for candidates who can commit to one of the following flexible schedules:

Variable: Weekdays and/or weekends (Shifts: 07:00 – 14:00 or 14:00 – 21:00).
4 on, 4 off: A rolling shift pattern (14:00 – 21:50) averaging 28 hours per week.

About You

Passion for Care: A genuine desire to help others, particularly older persons, and the ability to build rapport quickly.
Communication: Exceptional verbal skills with the ability to remain calm and clear under pressure.
Technical Setup: As this is a hybrid role, you must have a professional home-working environment and a strong, stable internet connection (contractual requirement).
Multi-tasking: Comfortable inputting data accurately while actively listening to and managing calls.
Resilience: Self-confident and proactive when handling difficult or sensitive situations.
Eligibility: Must hold the right to work in the UK without sponsorship.

Why Join Hanover?

Competitive Pay: Starting salary of £20,710 (pro-rata), with incremental annual increases up to £24,464 over 5 years.
Growth & Support: Full on-the-job training provided, ensuring you are equipped to handle any situation with confidence.
Flexible Working: A hybrid model that balances office collaboration in Glasgow with the convenience of working from home.
Security: A permanent role with a defined benefit pension and a basic annual leave package.
Inclusive Culture: Join an equal-opportunity and “Disability Confident” employer that values an open and friendly work environment.

Recruitment Timeline

Initial Telephone Interview: Approx. 15–20 mins (Week commencing 13th March 2023).
Virtual Assessment & Video Interview: 23rd March 2023.

To apply for this job please visit pixelaxiom.com.