Technical Support Engineer

Job description

OneAdvanced is looking for a versatile Technical Support Engineer to join our field services team, primarily based at a key customer site in Bristol. We are a leading provider of sector-focused SaaS and IT services, and this role is critical to maintaining the infrastructure that powers our clients’ success. You will be the “boots on the ground” for hardware rollouts, site maintenance, and physical troubleshooting, while also serving as a high-level technical escalation point for our service desk. This is a dynamic position for someone who is customer-obsessed and enjoys a mix of hands-on site work and remote technical problem-solving.

What You Will Have

• As a Technical Support Engineer, you will have the ability to troubleshoot issues across networking, desktop, mobile, application and other IT infrastructure systems using a methodical and logical approach.

• A good understanding and knowledge of ITSM practices and procedures

• Good knowledge of enterprise-level IT systems and services

• Experience in co-ordination of issue resolution to agreed service levels and targets

• The ability to self-organise and prioritise workload

• Excellent communication and inter-personal skill

• A proactive approach to self-development

We provide an environment where your wellbeing and career growth are top priorities. You will receive a comprehensive benefits package, including 26 days of holiday, private medical insurance with no medical-history exclusions, and robust income protection. To support your professional journey, you’ll have access to our SkillsHub learning platform and leadership pathways. Whether you are traveling across the Southwest to resolve complex hardware issues or collaborating via Microsoft Teams to solve a critical software bug, you will be part of a team that values inclusivity, social impact, and technical excellence.