Website Energy Jobline ZR
Overview
Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in
EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.Job Description
Large financial services firm is in need of a highly organized and communicative Support Analyst to join their development team. You’ll be the first point of contact for users, helping resolve everyday issues, triaging tickets efficiently, and ensuring that systems run smoothly. This is not a deep technical or programming role — it’s about people, process, and problem-solving. You’ll play a key role in connecting users, business teams, and developers to make sure support requests are handled quickly and effectively.
What You’ll Do
• Provide first line support and resolve user issues that don’t require escalation.
• Manage and triage tickets in the support system to maintain smooth workflows.
• Onboard new users and guide them through system functionality.
• Build, Maintain and update the knowledge base and support documentation in Confluence.
• Communicate clearly with users, business teams, and developers to coordinate solutions.
• Assist with light development-related tasks such as testing or documentation (no coding required).
What We’re Looking For
• Excellent communication skills – you can explain issues clearly and calmly.
• Strong organizational skills and attention to detail.
• A customer-focused mindset with patience and empathy.
• Some experience in helpdesk, IT support, or customer service .
• Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk).
• Comfortable working between technical and non-technical teams.
• Experience using Confluence for documentation, team collaboration, or knowledge management.
• A general interest in technology and systems
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
To apply for this job please visit cityoflondon.uk.expertini.com.