Website Evoke Staffing Ltd
Technical Advisor (Heating Systems) – Office-Based
An established heating systems manufacturer is seeking a knowledgeable and customer-focused Technical Advisor to join their office-based support team. This is a permanent position, offering a structured Monday to Friday schedule (39.5 hours/week).
About the Role
This role is ideal for someone with hands-on experience in installing and maintaini
ng domestic heating systems, now looking to transition into a technical support environment. You’ll be the first point of contact for engineers, installers, and homeowners, providing expert guidance on fault diagnosis, warranty issues, and system design.Key Responsibilities
• Provide live technical support to engineers/installers on-site, diagnosing faults and offering solutions
• Allocate warranty jobs and liaise with customer service for scheduling
• Handle complaints with diplomacy and professionalism
• Maintain accurate call logs and technical records in the database
• Respond to technical queries via email
• Monitor fault trends and escalate recurring issues to internal teams
• Input job sheets and manage digital filing systems
• Advise engineers, contractors, architects, and the public on heating and hot water system requirements
• Support colleagues with technical and design-related queries
What You’ll Bring
• Strong technical knowledge of heating and hot water systems
• Excellent communication and organisational skills
• Ability to work under pressure and meet deadlines
• Detail-oriented approach to record keeping and fault resolution
Benefits
• Competitive salary
• Private medical insurance
• 23 days of annual leave plus 2 volunteering days
• Company pension scheme
• Access to on-site parking, gym, and modern office facilities
Apply Now!!!!
INDPERM
To apply for this job please visit www.adzuna.co.uk.