Support Engineer

Are you an Support Engineer looking for a new challenge?

Our key client, A CXaaS Business, has asked us to exclusively support them with hiring an a Support Engineer to support on their latest and largest public sector contact centre implementation.

They have been voted a “Great Place To Work” and partners with industry giants like Zendesk, Amazon, NICE, and Calabrio to help businesses build seamless customer connections using the latest contact centre technology.

Salary: £28,000-£30,000 per annum

Location: Bristol 5 days a week (Hybrid after training)

No sponsorship provided, SC Clearance eligibility needed.

The role:

This role will sit in the Support Team focus on troubleshooting incidients, as well as assisting on configuration, implementation and handover of solutions, both 1st and 2nd line.
• Provide 1st/2nd line support on technologies such as NICE, Zendesk, Gamma and Amazon connect.
• Create and update support tickets on ITSM system.
• Investigate, troubleshoot and resolve issues related to voice, chat and other digital contact centre solutions.
• Fulfil Configuration requests.

What will help you succeed in this role?
• Experience working within IT Support (Full training on technologies will be provided)
• Good understanding of IT.
• Good customer service skills.

The salary & benefits:
• Salary of £28,000-£30,000 per annum
• 25 days annual leave (increasing to 30 days with tenure)
• Pension scheme: 5% employee + 4% employer (scaling up to 9% employee + 8% employer matched)
• Private healthcare
• Opportunities for professional development & career growth