Job Description

Support Center Program Administrator

Owing to numerous advancement prospects within our Support Centers and the broader institution, we are consistently looking for vibrant, personable, and ambitious applicants. Evaluations of candidates occur on a continuous cycle to ensure we engage top talent promptly.

This position presents a thrilling opportunity to join a spirited collective dedicated to providing premium, student-centric, and all-encompassing clerical aid throughout the entire academic journey, from initial registration to the final awarding of marks.

Our Program Administrators are vital to the fluid execution of standardized administrative assistance. This involves frequent interaction with both learners and faculty to offer help across diverse scenarios, including grade processing, record keeping, board secretarial duties, and instructional logistics like organizing academic excursions.

You will enter the University of Reading at a pivotal moment following a restructuring of our academic administration, offering you the chance to influence new strategies to enhance Support Center delivery. The official role profile details the full scope of tasks associated with your assigned academic tracks. Prior background in university-level administration is not a prerequisite; We provide comprehensive system orientations and robust mentorship from supervisors and colleagues to ensure a swift transition.

You will possess:

A history of working in clerical or office-based roles.
The capacity to assist in establishing and preserving efficient organizational protocols.
Strong coordination and computer literacy, specifically with data management platforms.
A rigorous dedication to precision and high-level attention to detail.
A firm devotion to delivering superior service with the initiative to propose enhancements.
The ability to build and maintain cooperative professional bonds and a drive for internal service excellence.
Superb verbal and written skills, including the ability to negotiate and show compassion when necessary.

Please provide a comprehensive and detailed personal statement in the supplementary info area, highlighting your relevant history and your motivation for this vacancy.

Job Data Table

Category	Details
Company Name	University of Reading
Location	Reading, United Kingdom
Locality	Berkshire
Country	United Kingdom
City	Reading
Region	South East
Job Type	Part-time / Job-share / Flexible
Salaries	Not Specified
Experience Level	Previous Admin Experience Required
Travel	Limited (Coordination of field trips)
Language	English
Benefits	Development opportunities, full training, inclusive culture

Skills & Competency Table

Skill	Competency Level
Administrative Support	Advanced
Database Management	Proficient
Customer Service	Expert
Interpersonal Communication	Expert
Systems Improvement	Intermediate
Empathy & Sensitivity	Advanced

Salaries Pay Calculator Table

Annual Salary	Bonus	Total Compensation	Notes
Not Specified	Not Specified	Competitive HE Scale	Higher education roles typically follow national pay scales.

Job Summary

This role involves delivering comprehensive administrative support throughout the student lifecycle at the University of Reading. You will manage records, support teaching logistics, and service committees. It is a student-focused position requiring strong IT skills and empathy, offering a collaborative environment with full training for those new to Higher Education.

FAQs

Is experience in a university required? No, previous Higher Education experience is not necessary as full training is provided.

How are interviews conducted? Interviews are held on a rolling basis, so early application is encouraged.

What are the main tasks? Tasks include enrollment support, records management, committee servicing, and field trip coordination.

Is sponsorship available for international applicants? While applications are welcome, this role is generally not eligible for Tier 2 sponsorship.

Can I work flexibly? Yes, the university welcomes applications for job-shares and part-time or flexible arrangements.

Expert Analysis

The University of Reading is currently in a “post-reconfiguration” phase, meaning candidates who are adaptable and proactive will thrive. The emphasis on “empathy and sensitivity” suggests a high-touch role dealing with student welfare. Statistics show that 15.6% of University of Reading staff identify as BAME, reflecting their Race Equality Charter commitment.

Location & Logistics Guide

The University of Reading is centrally located in Berkshire, easily accessible via the M4. The campus is a green-space environment well-served by “Unibus” routes from Reading Station. Logistics for this role involves coordinating on-site support and occasional local field trips. https://en.wikipedia.org/wiki/Reading,_Berkshire

Career Path

A Program Administrator can advance to a Senior Program Officer or Support Center Manager. Given the university’s focus on “development opportunities,” many staff transition into specialized roles in Student Recruitment, Quality Assurance, or Project Management within the wider University administration framework.

To apply for this job please visit jobs.reading.ac.uk.