Sr. Support Engineer with HCL Commerce

job description

Step into a high-level technical role with DeltaClass Technology Solutions, where you will serve as a vital link between complex commerce technology and global business success. As a Senior Support Engineer, you will join a specialized team dedicated to maintaining the health and performance of the HCL Commerce ecosystem for high-profile clients. This Leeds-based contract provides a collaborative environment where your technical expertise directly translates into platform stability and exceptional user experiences on a global scale.

Sr. Support Engineer with HCL Commerce

In this role, you will provide advanced, tier-three style support, moving beyond basic troubleshooting to tackle the most intricate architectural challenges of the HCL Commerce platform. You will be responsible for deep-dive root cause analysis and proactive performance optimization to ensure that high-traffic commerce environments remain resilient. Working closely with global clients, you will act as a trusted advisor, translating technical complexities into clear, documented solutions while managing the stability of cloud-integrated commerce infrastructures.

Required Skills:

• Deep understanding of HCL Commerce architecture

• Java, JSP, REST APIs

• Troubleshooting and debugging skills

• Experience with cloud platforms (AWS, Azure)

• Strong client communication and documentation

This position is ideal for an experienced engineer who thrives on solving “unsolvable” bugs and enjoys the intersection of Java-based development and cloud-native environments. By joining our team in Leeds, you will have the opportunity to showcase your mastery of REST APIs and modern debugging tools while ensuring seamless operational continuity for international brands. If you are a proactive problem-solver with a passion for architectural integrity and high-performance commerce systems, we encourage you to apply.