All Points North Publications Ltd (APNUK)
Job Description
SMS Chat Agent – Part Time (Evenings & Weekends)
All Points North Publications Ltd is seeking a creative, open‑minded SMS Chat Agent to respond to inbound messages and support customers, primarily at weekends and during evening or night shifts. This role is ideal for students or anyone seeking extra income alongside other commitments.
You’ll handle real‑time text conversations, moderate incoming traffic, take occasional customer service calls for a range of services, process card payments and ensure everything remains compliant with regulatory standards. You must be comfortable supporting LGBTQIA+ customers, as some services are aimed at this market.
No experience is required – full training is provided – but you must have above‑average typing speed, proven via a speed test. After completing office‑based training (Monday–Friday, 9am–5pm), you can choose to work from home in a hybrid arrangement.
Shift Pattern (3‑Week Rotation)
- Week 1: Sat & Sun – 07:00–15:00
- Week 2: Sat & Sun – 15:00–23:00
- Week 3: Fri & Sat – 23:00–07:00
Job Types: Part‑time, Permanent
Part‑time hours: 20–25 per week
Pay: £10.50–£11.00 per hour (plus bonuses)
You’ll also benefit from staff discounts at the company’s Leeds venues, including bars and serviced apartments, as well as a casual work environment and hybrid remote working once trained.
Job Data
| Field | Details |
|---|---|
| Job title | SMS Chat Agent – Part Time |
| Company name | All Points North Publications Ltd (APNUK) |
| Location | Leeds City Centre, United Kingdom |
| Locality | Leeds City Centre |
| City | Leeds |
| Region | West Yorkshire |
| Country | United Kingdom |
| Job type | Full-time and Part-time (this role: Part-time, 20–25 hours/week) |
| Employment type | Permanent |
| Hourly rate minimum | £10.50 |
| Hourly rate maximum | £11.00 |
| Salary type | Hourly |
| Currency | GBP |
| Shifts | Rotating weekends/evenings/nights (3‑week cycle) |
| Work model | Office-based for training; hybrid remote thereafter |
| Education preferred | GCSE or equivalent (preferred, not essential) |
| Experience preferred | 1 year customer service (preferred) |
| Right to work | UK work authorisation required |
Skills & Competency Table
| Skill / Competency | Description |
|---|---|
| Fast & Accurate Typing | Above‑average speed and accuracy for live SMS chat |
| Written Communication | Clear, friendly, grammatically correct written English |
| Customer Service | Handles queries professionally via chat and phone |
| Attention to Detail | Follows compliance rules and payment processes precisely |
| Multitasking | Manages multiple chats and tasks simultaneously |
| Problem Solving | Resolves issues calmly and escalates when necessary |
| Discretion & Sensitivity | Comfortable supporting LGBTQIA+ customers with respect and privacy |
| Tech Confidence | Uses chat platforms, phone systems and payment tools with ease |
| Reliability | Adheres to rotating rota, especially nights and weekends |
| Independence | Works effectively with limited supervision, especially when remote |
Salaries Pay Calculator (Approximate)
Using the stated range and typical part‑time hours:
20 hours per week
| Hourly Rate | Weekly Pay | Monthly Pay* | Annual Pay* |
|---|---|---|---|
| £10.50 | £210.00 | ~£910 | ~£10,920 |
| £11.00 | £220.00 | ~£953 | ~£11,440 |
25 hours per week
| Hourly Rate | Weekly Pay | Monthly Pay* | Annual Pay* |
|---|---|---|---|
| £10.50 | £262.50 | ~£1,137 | ~£13,650 |
| £11.00 | £275.00 | ~£1,192 | ~£14,300 |
*Monthly and annual figures approximate, based on 52 weeks ÷ 12.
Job Summary
This part-time SMS Chat Agent role in Leeds offers evening and weekend shifts on a three‑week rota. You’ll handle live text chats, customer calls and payments, with full training, hybrid work options, staff discounts and bonus incentives. It’s ideal for fast typists seeking flexible extra income and comfortable supporting LGBTQIA+ clients.
FAQs
Q1. Do I need prior chat or call centre experience?
No. Full training is provided. You just need strong typing skills, good written English and a customer‑focused attitude.
Q2. Can I work from home?
Yes. Training is office‑based (Mon–Fri, 9am–5pm). Once you’ve completed training successfully, you can work from home on a hybrid basis.
Q3. What are the typical shifts?
You’ll work a rotating pattern: early, late and night shifts across weekends (and Friday nights in week 3), totalling around 20–25 hours per week.
Q4. Is the role suitable for students?
Yes. The evening and weekend pattern is particularly suited to students and others with weekday commitments, provided you can reliably commute for training and some office shifts.
Q5. Do I need to be part of the LGBTQIA+ community to apply?
No. You just need to be comfortable and respectful supporting LGBTQIA+ customers and working on services aimed at that market.
Expert Analysis
This is a niche, flexible role blending chat moderation and customer service, with decent hourly pay and strong perks for a student‑friendly schedule. The rotating weekends and nights could be demanding, but hybrid working and incentives add value. High typing speed and resilience during late shifts will be crucial.
Location & Logistics Guide
Training and some shifts are in Leeds city centre, requiring easy access to public transport or reliable commuting, especially for late finishes. Once hybrid, you’ll need a quiet space and stable internet at home. City centre overview and journey planning:
https://www.google.com/maps/place/Leeds,+UK
Career Path
Starting as an SMS Chat Agent builds strong written customer service skills, multitasking and compliance awareness. Over time, you could progress into senior agent, quality, team‑lead or supervisor roles, or transition into broader customer service, contact‑centre management or digital community moderation positions within or beyond the company.
To apply for this job please visit pixelaxiom.com.