SME Account Manager

Job description

TalkTalk Business is looking for a dynamic SME Account Manager to join our ambitious sales team at our Soapworks HQ in Salford Quays. As one of the UK’s premier B2B technology providers, we’ve spent 30 years empowering organizations with cutting-edge connectivity and managed services. In this role, you’ll be the face of our brand for a dedicated portfolio of customers, balancing the art of relationship management with the drive for commercial growth. If you are a proactive communicator who thrives in an evolving tech landscape and wants to help UK businesses scale through innovative solutions, we offer a hybrid environment where your excellence is both empowered and rewarded.

Skills and experience we are looking for

• Experience within the Telecommunication industry and Account Management

• A strong commercial acumen and an understanding of revenue forecasting and attrition management.

• Excellent communication skills, with the ability to present information clearly to customers and internal stakeholders alike.

• A solid understanding of the technology within our portfolio is preferred e.g. SD WAN, Cisco Meraki, hosted telephony solutions etc.

Your mission will involve working “high and wide” across your accounts—engaging everyone from C-suite executives to operational leads to uncover new opportunities. You will serve as a trusted advisor, cross-selling our full suite of products including SD-WAN and hosted telephony while proactively mitigating churn. We support our team with a competitive bonus scheme, comprehensive benefits, and a 3-day office-based hybrid model designed to foster genuine connection and collaboration. If you have the commercial acumen to manage revenue forecasting and the passion to deliver a “trusted service,” we’d love to see you help us shape the future of business connectivity.