Shop Manager / Store Manager

Shop Manager / Store Manager – KFC UK

Role Overview

Take charge of a busy KFC restaurant in Glasgow, leading your team to deliver exceptional service and operational excellence. As Shop Manager, you will drive performance, manage KPIs, motivate staff, and ensure every customer enjoys the brand’s iconic experience.

About KFC UK

KFC UK serves over 1,000 communities across the UK and Ireland, famous for its Original Recipe chicken. The company invests in employee growth, offering career progression, rewarding performance, and a supportive, inclusive culture where teamwork, fun, and operational excellence go hand in hand.

Key Responsibilities

• Take full ownership of restaurant operations, ensuring high standards of food quality, service, and hygiene.

• Lead, coach, and motivate your team to achieve performance targets.

• Monitor KPIs and implement action plans to drive sales and efficiency.

• Manage staffing, scheduling, and shift management.

• Deliver an engaging customer experience while maintaining a safe and compliant workplace.

• Promote a positive team culture, career development, and wellbeing initiatives.

• Support recruitment, training, and onboarding of new team members.

Skills and Attributes

• Strong leadership and team management skills.

• Excellent communication and organisational abilities.

• Results-driven with a focus on operational and financial performance.

• Ability to work under pressure in a fast-paced environment.

• Passion for customer service and employee development.

Job Details