Senior Renewals Specialist (German Speaking) – Analytics Solutions

A global leader in analytics solutions is looking for a strategic and results-driven Senior Renewals Specialist to join their team in a high-impact hybrid role. Our mission is to empower organizations through data-driven insights, and this role is the heartbeat of our long-term customer success. If you are a fluent German speaker with a “consultative-selling” mindset and a passion for the B2B SaaS landscape, we want you to help us maintain our industry-leading retention rates.

About the Role

As a Senior Renewals Specialist, you will be the primary architect of the renewal journey for our DACH region (Germany, Austria, Switzerland) and English-speaking markets. You aren’t just processing contracts; you are managing the health and longevity of our most valuable customer relationships. You will analyze usage data to identify at-risk accounts, navigate complex commercial negotiations, and ensure that every customer continues to see a clear return on investment (ROI) from our analytics platform.

Key Responsibilities

Portfolio Management: Owning the end-to-end renewal cycle for a dedicated portfolio of B2B SaaS accounts.
Churn Mitigation: Proactively identifying “red flag” accounts and developing strategic “save” plans to reduce churn.
Commercial Negotiation: Leading contract discussions, navigating price increases, and ensuring favorable terms for both the client and the company.
Collaboration: Partnering with Customer Success Managers (CSMs) and Account Executives to ensure a unified approach to account growth.
Forecasting: Providing accurate monthly and quarterly renewal forecasts to senior leadership based on real-time portfolio data.
Value Delivery: Using product analytics to demonstrate ongoing value to key stakeholders during the renewal conversation.

Requirements

Languages: Native-level or fluent German (C1/C2) and professional fluency in English.
Experience: 3+ years in a Renewals, Account Management, or Customer Success role within the B2B SaaS industry.
Track Record: Proven ability to meet or exceed Net Retention Revenue (NRR) targets and significantly reduce churn.
Communication: Exceptional negotiation and presentation skills, with the ability to influence C-suite stakeholders.
Technical Savvy: Proficiency in CRM tools (e.g., Salesforce) and a strong understanding of analytics software or data-driven environments.

Why Join Us?

Hybrid Flexibility: Enjoy the perfect balance of remote work and collaborative office days.
Global Impact: Work for a leading analytics firm at the cutting edge of data science and business intelligence.
Professional Growth: Opportunity to handle high-value accounts and progress into strategic leadership or account management roles.
Culture: Join a diverse, inclusive team that values transparency, innovation, and customer-centricity.

To apply for this job please visit uk.talent.com.