Senior Administrative Coordinator – Probation Service (Aldershot & Basingstoke)

The Probation Service is seeking a highly organized and proactive Senior Administrative Coordinator to lead business support operations in Aldershot or Basingstoke. This is a pivotal role that sits at the intersection of operational delivery and corporate management. You will act as a bridge between senior management and frontline teams, ensuring that the critical infrastructure of the justice system—from data security to health and safety—runs flawlessly. If you are a natural leader with a keen eye for detail and a commitment to public service, this role offers a path into senior Civil Service management.

Role Purpose

You will be responsible for coordinating senior administrative activities across a Division, Function, or Cluster. Your mission is to provide effective leadership to a team of Administrative Assistants and Case Administrators while serving as the Single Point of Contact (SPOC) for estates and health and safety. You will manage the systems that track serious further offences, accidents, and complaints, ensuring the Probation Service meets its statutory obligations with transparency and accuracy.

Key Responsibilities

Leadership & Management: Direct line management of administrative staff, including performance management, recruitment, and professional development.
Health, Safety & Estates: Act as the Estates Liaison Officer. You will coordinate fire drills, risk assessments, and repair reporting to ensure a safe environment for staff and visitors.
Information Governance: Serve as the Knowledge and Information Liaison Officer (KILO), advising on Freedom of Information (FOI) requests and ensuring strict data protection compliance.
Financial Oversight: Manage local budgets, including Imprest accounts, travel warrants, and purchase orders within agreed procurement frameworks.
Business Systems: Develop and implement recording systems that support operational probation delivery, identifying trends to improve performance.
Pro-Social Modelling: Lead by example, reinforcing positive attitudes and behaviors in line with HMPPS values.

Person Specification (Success Profiles)

Candidates will be assessed on the following Civil Service Behaviours:

Leadership: Inspiring a diverse team and managing performance with fairness and objectivity.
Making Effective Decisions: Using data and analysis to identify trends and take critical actions.
Changing and Improving: Reviewing existing systems and recommending improvements for better efficiency.
Communicating and Influencing: Writing high-quality reports and representing the Business Manager at high-level meetings.
Managing a Quality Service: Ensuring compliance with Health, Safety, and Fire regulations across multiple sites.

Locations & Work Environment

This position is available at two key hubs:

Imperial House, Aldershot (GU11 1DP)
St Clements House, Basingstoke (RG21 7SB)

HMPPS promotes a working culture that encourages inclusion and diversity, offering flexible working options to support your work-life balance.

Salary & Civil Service Benefits

Pension: A highly competitive Civil Service pension with an employer contribution of 28.97%.
Leave: Generous annual leave allowance plus public holidays.
Financial Support: Season ticket advances and access to learning and development programs.
Veteran Support: This vacancy is part of the “Great Place to Work for Veterans” initiative.

Selection Process Details

Assessment: The process uses Success Profiles to evaluate your Behaviours, Strengths, and Experience.
Security: Successful candidates must pass a criminal record check and Baseline Personnel Security Standard (BPSS) checks.
Nationality: Open to UK, ROI, Commonwealth, and EU nationals (with settled status).

To apply for this job please visit talents.studysmarter.co.uk.