Security Officer

Security Officer

• Company website link: https://www.serco.com/uk

• Company name: Serco Plc

• Industry: Security Services / Facilities Management

• Location: Great Western Hospital, Swindon, United Kingdom

• City: Swindon

• Postal Code: SN3 6BB

• Region: South West England

• Gender: Any

• Company Office local Address: Serco Plc, Great Western Hospital, Swindon, SN3 6BB, UK

• Contact info: +44 1733 334433

• Email address: careers@serco.com

• Country: United Kingdom

• Job Type: Full-time

• Currency: GBP (£)

• Job Average Salary rate: £13.60 per hour
  Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by We Are Hired UK.

About Serco Plc

Serco Plc delivers professional services globally, providing security, facilities, and operational support across public and private sectors with a focus on excellence.

Job Summary

Security Officers at Serco maintain a safe and secure environment in healthcare settings, ensuring high visibility, emergency response, and customer-focused service.

Job Description

Location: Great Western Hospital, Swindon, SN3 6BB
Hours: Full time – 37.5 hours/week based on 12-hour shifts, 4 on 4 off
Salary: £13.60 per hour plus unsocial hour and weekend uplifts.  Plus Serco benefits.

Main Purpose:
The post holder will be responsible for the delivery of a professional, courteous, responsive, and highly visible Security presence. This includes high-profile foot patrols, emergency response to all security incidents within NHS premises, car parks, and site boundaries. Security Officers ensure a safe environment for staff, patients, visitors, and NHS assets while maintaining professionalism.

Main Accountabilities:

• Deliver duties according to Assignment Instructions, British Standards, SIA, and Serco Security Codes of Conduct.

• Maintain a current SIA licence and undertake necessary First Aid and training.

• First line emergency response to security incidents and panic alarms.

• Provide responsive security service with dignity and equality for staff, patients, and visitors.

• Trained in Conflict Resolution and verbal de-escalation to defuse incidents.

• Utilise Physical Intervention (PI) safely when necessary and manage non-patient individuals as instructed.

• Monitor CCTV to identify anti-social behaviour and escalate responses.

• Maintain control room systems, monitor access, and manage documentation.

• Escort visitors and colleagues when required, including patient escorts.

• Respond to missing patient reports and conduct searches.

• Submit detailed security and incident reports; maintain logs and indices.

• Manage keys, cash handling, car park intercoms, pay stations, and barriers.

• Promote Serco positively, maintain equipment/uniform, and use BWV cameras per SOP.

• Participate in Fire Response Team and liaise with external agencies during incidents.

• Ensure patient confidentiality and comply with NHS and Serco policies.

• Redeploy to other sites for training or operational support as needed.

Requirements:

• Front Line SIA Security / Door Supervisor Licence; CCTV licence preferred.

• Mandatory First Aid qualification.

• Proven security experience in corporate or healthcare environments.

• Strong customer and client focus with experience in customer-facing roles.

• Knowledge of H&S in security operations, administration, report writing, and computer literacy.

• Team player with diplomacy, de-escalation skills, self-motivation, and adaptability.

Benefits:

• Competitive salary with annual reviews

• Up to 6% contributory pension scheme

• 25 days annual leave plus bank holidays

• Extensive training, qualifications, apprenticeships, mentoring, and internal progression

• Wellbeing support including 24/7 Employee Assistance, BUPA HealthLine, apps, and Simplyhealth cash plans

• Discounts at around 1,000 retailers and Serco-managed leisure centres

• ShareSave scheme to purchase Serco shares at a discount

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Security Officer – Swindon, United Kingdom only through the official careers website given apply link.

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Join Serco Plc as a Security Officer in Swindon to provide high-visibility security, emergency response, and exceptional customer-focused service in healthcare environments