Job Description

Virtual Commercial Portfolio Specialist – Renewal Division

The Opportunity

A well-regarded British insurance brokerage is recruiting a seasoned Commercial Risk Professional to manage their digital renewal lifecycle. This position is engineered for an individual who excels in a remote environment, focusing on the retention and optimization of existing commercial accounts. You will act as the primary liaison between business clients and the carrier market, ensuring that insurance protections evolve alongside our clients’ commercial needs.

Core Accountabilities

Portfolio Stewardship: Oversee a dedicated book of commercial business, managing the end-to-end renewal process with a focus on client retention.
Risk Evaluation: Conduct comprehensive reviews of existing policies to identify coverage gaps or opportunities for enhanced protection as businesses scale.
Market Negotiation: Engage with a broad panel of insurers to secure competitive terms and updated policy wordings that reflect current market conditions.
Client Consultation: Serve as a trusted advisor to business owners, explaining complex policy changes and justifying premium adjustments through data-driven insights.
Documentation Excellence: Ensure the accuracy of all renewal documentation, including registers, schedules, and mid-term adjustment records.
Cross-Functional Collaboration: Partner with the new business team and claims specialists to provide a seamless, 360-degree service experience for policyholders.

Candidate Prerequisites

Technical Background: Proven history in commercial insurance account handling, specifically within the UK regional or London markets.
Product Literacy: Deep understanding of core commercial lines, including Employers’ Liability, Public Liability, Professional Indemnity, and Commercial Property.
Self-Governance: Ability to manage high volumes of renewals independently while maintaining strict adherence to FCA compliance standards.
Communication Mastery: Exceptional verbal and written skills, capable of building rapport and delivering complex information via digital platforms.
Software Proficiency: Experience with industry-standard brokerage systems (such as Acturis, SSP, or Open GI).

Job Data Table

Category	Details
Company Name	Dover Street Insurance Brokers
Location	London, United Kingdom (Remote)
Locality	Commercial Renewals Department
Country	United Kingdom
City	London
Region	Greater London
Job Type	Full-time
Salaries	£36,000 – £60,000 a year
Experience Level	Experienced (Account Handling)
Travel	None (100% Remote)
Language	English
Benefits	Remote Working, Competitive Salary, Career Growth

Skills & Competency Table

Key Skill	Level
Commercial Lines Knowledge	Expert
Renewal Negotiation	Advanced
Client Retention Strategy	Advanced
FCA Compliance	Advanced
Brokerage Software (Acturis/SSP)	Intermediate
Remote Collaboration	Expert

Salaries Pay Calculator Table

Annual Salary	Bonus	Total Compensation	Notes
£36,000	Discretionary	£38,000+	Entry-point for mid-level handlers.
£60,000	Performance-based	£65,000+	Senior-tier for complex portfolio management.

Job Summary

This 100% remote role involves managing the renewal process for a diverse portfolio of commercial insurance clients. Working for an established UK broker, you will negotiate with underwriters, conduct risk reviews, and ensure high client retention. It requires significant commercial insurance experience and mastery of brokerage software platforms.

FAQs

Is this role truly remote?

Yes, the position is described as a remote role, allowing you to work from anywhere in the UK while supporting the London-based brokerage.

What specific insurance products will I handle?

You will be dealing with a general commercial portfolio, likely including liability, property, and professional indemnity lines.

Is there a sales requirement?

While the focus is on renewals (retention), you will need a commercial mindset to identify upsell opportunities and negotiate the best terms.

What software do I need to know?

Experience with common UK brokerage systems like Acturis or SSP is typically expected for this level of role.

What is the salary range?

The advertised salary is between £36,000 and £60,000, depending on your depth of experience and the size of the portfolio you manage.

Expert Analysis

In 2026, the “Hybrid-to-Remote” shift for Account Handlers is complete. This role at Dover Street is a prime example of the high value placed on retention expertise. With a salary ceiling of £60k, the firm is clearly looking for a “technical heavy” handler who can navigate the hardening market to keep loss ratios low and client loyalty high.

Location & Logistics Guide

While the role is remote, the firm is headquartered in London, the heart of the UK’s financial services. Logistics are digital-first, requiring a robust home-office setup and high-speed connectivity to access cloud-based brokerage platforms and video conferencing tools for market negotiations.

Wikipedia URL: https://en.wikipedia.org/wiki/London

Career Path

A Commercial Account Handler can progress into a Senior Account Executive role, taking on larger, more complex mid-market risks. Alternatively, the technical skills gained here can lead to a career in Commercial Underwriting for an insurer or a transition into Operations Management within a digital brokerage environment.

To apply for this job please visit talents.studysmarter.co.uk.