Receptionist- 40 hours

Job Description

Be the welcoming face of Delta Hotels Liverpool City Centre as a Receptionist, creating smooth arrivals and memorable stays for guests from around the world. You’ll handle check‑ins and check‑outs, solve queries with a smile and keep Front Office operations running effortlessly.

Role Overview

Working 40 hours per week on a full‑time rota, you’ll join Marriott’s Front Office team in a busy four‑star city‑centre hotel. You’ll manage reservations, process payments, liaise with Housekeeping and other departments, and ensure every guest interaction reflects Marriott’s warm, professional service standards.

Key Responsibilities

• Greet guests warmly, manage check‑in/check‑out, assign rooms and issue room keys
• Coordinate with Housekeeping on room readiness and report maintenance or guest issues
• Answer and route calls, messages and guest enquiries promptly and courteously
• Provide information about hotel facilities, local attractions, transport and dining options
• Process payments, room charges, deposits, refunds and traveller’s cheques accurately
• Confirm bookings, amendments and cancellations, and run daily arrival/departure reports
• Maintain an organised, welcoming front desk and uphold all brand and security standards

About You

• Warm, people‑oriented demeanour with a genuine desire to help others
• Positive, team‑first attitude and an outgoing, professional personality
• Confident multi‑tasker with good problem‑solving skills and attention to detail
• Comfortable standing and moving around the lobby for extended periods
• Strong communication skills and basic IT competence for hotel systems (training provided)
• Previous front office, customer service or hospitality experience is an advantage but not essential

About Delta Hotels Liverpool City Centre (40 words)

Delta Hotels Liverpool City Centre is a four‑star Marriott property opposite St George’s Hall, moments from Lime Street Station. With 146 bedrooms and major event spaces, it hosts conferences, social occasions and leisure guests, blending modern facilities with Marriott’s globally recognised service culture.

Job Data

• Position: Receptionist / Front Office Associate
• Employer: Delta Hotels Liverpool City Centre (Marriott International)
• Location: One Queen Square, Liverpool, England
• Contract: Full-time (40 hours), non‑management
• Salary: £18,044–£21,161 per year, depending on experience
• Benefits: Marriott discounts, free parking, free meals on shift, gym use, training and wellbeing programs

Position Overview Table