Rail Replacement Coordinator

Job Description

Rail Replacement Coordinator – Stagecoach

Stagecoach LTD is seeking a Part-Time Rail Replacement Coordinator to support the UK network during service disruptions, pre-planned works, and special events. The role focuses on delivering excellent customer service, managing transport schedules, ensuring safety, and maintaining smooth operations across rail and bus services.

Role Responsibilities

• Coordinate rail replacement services during disruptions and planned works

• Assist special events teams as required

• Keep customers informed and provide an exceptional travel experience

• Make announcements, monitor schedules, and ensure on-time performance

• Carry out safety duties in accordance with company procedures

• Support customer service and resolve issues efficiently

• Flexibly travel across UK locations, covering varying shifts

Requirements

• Flexible availability including early mornings, nights, and weekends

• Ability to work at short notice and travel to different locations

• Strong decision-making and systematic working approach

• Excellent attention to detail and ability to build rapport with diverse passengers

• Understanding of bus/train timetables and drivers’ hours regulations is beneficial

• Willingness to comply with zero tolerance drink and drug policy

Benefits

• Competitive pay: £13 per hour

• Travel expenses reimbursed

• Training provided to ensure competence in all aspects of the role

• Part-time, flexible work schedule

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Job Summary

Stagecoach LTD seeks a part-time Rail Replacement Coordinator to manage rail replacement and special event transport across the UK. Responsibilities include schedule coordination, customer communication, and safety compliance. Flexible hours and locations, travel reimbursement, and full training ensure employees are equipped to provide a seamless travel experience.

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Frequently Asked Questions

1. Is prior transport experience required?
No, training is provided, but understanding timetables is beneficial.

2. Are travel expenses covered?
Yes, all travel required for the role is reimbursed.

3. What shifts are available?
Flexible hours including early mornings, evenings, weekends, and nights.

4. Is this a permanent position?
No, it is part-time with no guaranteed minimum hours.

5. Are there safety or compliance requirements?
Yes, candidates must adhere to a strict zero-tolerance drink and drug policy.

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Expert Analysis

This role offers hands-on experience in transport coordination and customer service under dynamic conditions. Flexible scheduling and multi-location work provide exposure to operational logistics, safety compliance, and crisis management. It is ideal for organized, adaptable individuals seeking practical experience in public transport operations and event-based coordination.

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Location & Logistics Guide

The main depot is located at Railway Terrace, Rugby, CV21 3HS. Coordinators must be flexible to travel across the UK network during service disruptions or events. Public transport access is available for local staff, and travel expenses are reimbursed for all required journeys.
Company address (Google Maps):
https://www.google.com/maps?q=Stagecoach+Rugby+Depot+Railway+Terrace+Rugby+CV21+3HS

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Career Path

Rail Replacement Coordinators can progress into senior operational roles within Stagecoach or other transport networks, including service planning, event logistics, or transport management. Skills gained in customer service, schedule coordination, and safety compliance provide a solid foundation for careers in rail, bus operations, or broader transport administration and management.