Administrative Officer (Radon Services) – UK Health Security Agency (UKHSA)

The UK Health Security Agency (UKHSA) is at the forefront of protecting the nation’s health, and our Radon Group plays a critical role in identifying and mitigating environmental health risks. We are looking for an enthusiastic Administrative Officer to join our Services Team in Chilton. In this role, you will be the primary point of contact for householders, landlords, and employers seeking vital radon measurement and search services. If you are a detail-oriented administrator with a passion for public service and a knack for explaining technical information to a lay audience, UKHSA offers a supportive environment where your work directly contributes to national public health.

About the Role

As an Administrative Officer in the Radon Services Team, you will manage the day-to-day delivery of radon information across various commercial and non-commercial projects. You will be responsible for the entire lifecycle of radon measurement services—from issuing testing kits and processing returned post using Optical Mark Reading (OMR) technology to coding measurement records and releasing final reports. This is a high-volume, busy office environment where you will balance technical data entry with proactive customer support via telephone and email. You will also handle essential financial administration, such as raising invoices and verifying payments to ensure a seamless service experience for our diverse range of clients.

Key Responsibilities

Customer Communication: Provide general radon advice to the public and professionals, identifying and escalating complex technical enquiries to specialists.
Service Lifecycle Management: Issue domestic and occupational measurement kits and ensure accurate data entry throughout the testing process.
Financial Administration: Raise and code invoices in the MaPS system, checking for received payments before releasing scientific test results.
Data Integrity: Extract, check, and code measurement records to ensure they meet strict quality formats and database requirements.
Logistics Coordination: Arrange the pickup and delivery of detectors with external laboratories and process incoming post and measurement questionnaires.
Reporting: Prepare and issue measurement reports to clients while maintaining set service delivery timescales.

Requirements & Skills (Essential Criteria)

Educated to NVQ 3 level in business administration, or equivalent level of qualification, or significant equivalent previous proven experience.
Experience of working in a busy administrative office providing customer support services and communicating information to members of the public.
Experience of working as part of a team and working to deadlines.
Working knowledge of Microsoft Office including Word and Excel.
Good numeracy and attention to detail: Strong data entry skills ensuring accuracy, paired with capable written and verbal skills.
Self-Management: Able to work on own initiative, organising and prioritising workload to manage pressure and meet set deadlines.

Desirable Criteria:

Basic understanding of radon issues (UKradon website).
Competency in MS Access.
Understanding of Data Protection and sensitive information handling.

Salary & Benefits

Salary: £27,335 per year.
Pension: UKHSA contributes £7,918 annually (28.97%) toward your Civil Service Defined Benefit Pension.
Location: This role is office-based at Chilton. Please note that hybrid working is not available for this position.
Security: Successful candidates must obtain Counter-Terrorism Check (CTC) clearance. This normally requires UK residency for the last 3 years.

Selection Process Details

Stage 1 (Application): You must submit an Activity History and a 500-word supporting statement evidencing the 7 essential criteria.
Note on AI: While AI can support your application, all examples must be truthful and based on your own experience. Plagiarism will lead to withdrawal.
Stage 2 (Interview): A single face-to-face competency-based interview to test your knowledge, skills, and abilities.

To apply for this job please visit www.jobsgopublic.com.