Quality Executive

job description

Elevate Quality with City & Guilds

Join a world-renowned leader in skills development as a Quality Executive. City & Guilds is seeking an enthusiastic and proactive professional to join our well-established Quality Team at our Wakefield, Warrington, or Burntwood locations. We are a purpose-driven organization committed to Diversity, Equity, and Inclusion, and we take pride in being a Disability Confident employer. Whether you come from a highly regulated background or possess strong transferable skills from a customer-facing role, we offer a supportive environment where your career can flourish. Enjoy a competitive salary of £28,000 alongside an excellent benefits package, including private healthcare and 25 days of holiday.

About the Role

• Guide customers from onboarding to ongoing support, handling queries effectively.

• Take ownership of customer issues and ensure positive resolutions.

• Identify and mitigate risks across customers, products, and services.

• Make informed choices that balance customer and business needs.

• Work with teams across the business to support customer growth and retention.

• Report and support investigations into any compliance concerns.

• Continuously enhance internal processes.

• Assist Centres with self-assessment and quality standards.

• Lead or contribute to key team projects.

About You

• Excellent communication skills (written and verbal).

• Ability to adapt and prioritise tasks

• Strong IT skills (MS Office proficiency).

• Understanding of regulatory and business needs.

• A proactive, problem-solving mindset.

• Organisational skills and attention to detail.

• Confidence to challenge and suggest improvements.

• Ability to work independently and in a team.

Why You Should Apply

This position is a perfect gateway for commercially aware individuals who are eager to master the complexities of regulatory and business requirements. You will not only resolve customer issues but actively shape the quality standards of our partner centres, ensuring that excellence is maintained across all our educational products. At City & Guilds, we believe in an inclusive workplace that reflects modern society. If you have the confidence to challenge the status quo and a passion for helping people develop the skills they need for growth, we would love to see how your unique background can contribute to our mission.

Role Specifications & Benefits