Property Manager

Administrator – Property Letting and Property Management

Location: Bath BA1 1HU
Contract Type: Initially Part-Time 3 days a week

Job Purpose:
To provide administrative support across all areas of property management, ensuring the
smooth operation of property portfolios, excellent client service, and compliance with
relevant legislation.

Key Responsibilities:
• Administrative Support
• Maintain accurate digital records of property files, tenancy agreements, and correspondence.
• Prepare and distribute documentation including leases, notices, and reports.
• Manage calendars, schedule inspections, and coordinate appointments.
• Handle incoming calls, emails, and queries from tenants, landlords, contractors.

Tenancy Management
• Assist with onboarding new tenants, including referencing and documentation.
• Track tenancy renewals, rent reviews, and lease expirations.
• Support the move-in and move-out process, including inventory checks and periodic inspections.
• Maintain up-to-date tenancy CRM systems for residential tenancies and long lease management.

Maintenance Coordination
• Log and track maintenance requests and ensure timely resolution.
• Liaise with contractors and suppliers to arrange repairs and services.
• Monitor service contracts and ensure compliance with health and safety standards.

Financial Administration
• Process invoices, rent schedules and other financial statements.
• Assist with rent collection and arrears management.
• Support budgeting and financial reporting for long leasehold property.

Compliance & Legal
• Ensure properties comply with relevant legislation (e.g., gas safety, fire safety, electrical EPCs etc).
• Maintain records of inspections, certifications, and regulatory documents.
• Assist with insurance claims and legal notices when required.

Customer Service
• Provide professional and courteous service to tenants and landlords.
• Resolve queries efficiently and empathetically.
• Support marketing and communication efforts for vacant properties and new business.

Skills & Experience Required:
• Previous experience in property management or administrative roles desirable.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication.
• Proficiency in Microsoft Office an advantage.
• Experience with property management software Alto, Goodlord, Re-Leased, Xero an advantage but full training available.
• Knowledge of property legislation and tenancy law is desirable.
• Ability to work independently and as part of a team.

Qualifications:
• NVQ Level 2/3 in Business Administration or equivalent.
• ARLA Propertymark or similar qualification
• These qualifications would be an advantage but not essential.