& Other Stories (H&M Group)
Job Description
& Other Stories is a women’s fashion brand with ateliers in Paris, Los Angeles and Stockholm, creating thoughtfully designed clothing, shoes, accessories, beauty and more. Their Leeds store is recruiting a Permanent Part-Time Sales Advisor to deliver warm, style‑led service and inspire customers to create their own fashion “stories”.
As a Sales Advisor, you’ll be one of the first people customers meet. You’ll embody the brand, bringing strong styling know‑how and product knowledge to the sales floor, fitting rooms and cash desk. You’ll offer honest, heart‑felt guidance that helps each customer express their personal style confidently.
Day to day, you’ll provide excellent customer service, maximise sales and ensure the store always looks inviting. You’ll work actively with garments—replenishing, folding, hanging and presenting stock so standards stay high—and support seasonal campaigns, markdowns and store events that drive traffic and new inspiration.
You’ll handle customer transactions at the till, process deliveries and stockroom tasks, and follow routines, policies and guidelines to support loss prevention and safety. Staying aware of store goals, sales figures and procedures, you’ll contribute to a positive team culture where everyone works together to exceed targets.
The ideal candidate loves people, fashion and styling, and is willing to go the extra mile to help customers. You’ll be a hands‑on multi‑tasker who enjoys being on your feet in a fast‑moving environment, spotting what needs doing without being asked and supporting colleagues as part of a close‑knit team.
Previous cash‑handling or retail experience is helpful, but your attitude, openness to learning and enthusiasm are most important. You’ll bring strong organisation, a calm approach under pressure and a personable style that makes customers feel welcome. In return, & Other Stories offers staff discount, seasonal allowance, paid vacation and extensive development opportunities within the wider H&M Group.
Job Data
| Field | Details |
|---|---|
| Job title | Permanent Sales Advisor (Part Time) |
| Company name | & Other Stories (H&M Group) |
| Location | Leeds, United Kingdom |
| Locality | & Other Stories Leeds store (city-centre retail location) |
| City | Leeds |
| Region | West Yorkshire |
| Country | United Kingdom |
| Job type | Permanent; Full-time and Part-time contracts available (role focused on part-time) |
| Employment type | Retail store employee |
| Working hours/week | Part-time hours (to be agreed on rota; includes weekends and busy trading periods) |
| Annual salary range (FTE) | £18,288 – £18,693 per year (pro rata for part-time) |
| Salary type | Annual, paid monthly |
| Currency | GBP |
| Work setting | On-site fashion retail store (sales floor, fitting rooms, cash desk, stockroom) |
| Main responsibilities | Customer service, styling advice, sales, till work, garment care, deliveries, campaigns, loss prevention |
| Education requirement | No degree mentioned |
| Experience requirement | Retail/till experience beneficial; strong interest in fashion and customer service essential |
| Key skills focus | Styling and product knowledge, service excellence, sales awareness, teamwork, organisation |
| Benefits | 25% staff discount within H&M Group, twice-yearly staff allowance, paid vacation, development |
| Visa sponsorship | Not eligible for Skilled Worker sponsorship |
| Right to work | Must have legal right to work in the UK |
| Application method | Apply via & Other Stories / H&M Group careers site or advertised platform |
Skills & Competency Table
| Skill / Competency | Description |
|---|---|
| Customer Service | Welcomes customers warmly, listens to needs and resolves simple issues with genuine care |
| Styling & Fashion Sense | Uses strong personal style and product knowledge to give outfit and styling advice |
| Sales Awareness | Understands store goals, actively drives sales across floor, fitting rooms and cash desk |
| Cash Handling & Till Use | Processes transactions accurately and efficiently, following cash-register routines |
| Garment Care & Standards | Maintains high standards of garment presentation, folding, hanging and replenishment |
| Organisation | Juggles deliveries, fitting rooms, tills and floor tasks while keeping the store tidy |
| Teamwork | Supports colleagues, communicates clearly and contributes to a positive store atmosphere |
| Adaptability | Thrives in an ever-changing environment, switching tasks quickly as store needs shift |
| Problem Solving | Spots what needs doing, handles minor customer concerns and escalates when necessary |
| Resilience & Pace | Stays calm and effective on busy days and during seasonal peaks |
Salaries Pay Calculator
Indicative pro‑rata calculations based on the midpoint of the advertised full‑time salary (£18,490/year) and an assumed 37.5‑hour full‑time week (approx. £9.48/hour). Actual pay will fall within £18,288–£18,693 FTE and be pro‑rated to your contracted hours.
| Hours per Week | Approx Hourly Rate* | Approx Weekly Pay | Approx Monthly Pay** | Approx Annual Pay** |
|---|---|---|---|---|
| 16 | £9.48 | £152 | ~£657 | ~£7,887 |
| 20 | £9.48 | £190 | ~£822 | ~£9,859 |
| 30 | £9.48 | £284 | ~£1,232 | ~£14,789 |
| 37.5 (FTE) | £9.48 | £356 | ~£1,541 | ~£18,486 |
*Approximate, based on mid-point of stated salary range.
**Indicative only; actual offer depends on contracted hours, pay scale point and company policy.
Job Summary
Part‑time Permanent Sales Advisors at & Other Stories’ Leeds store deliver warm, style‑led customer service on the shop floor, in fitting rooms and at tills. You’ll replenish stock, process deliveries, support campaigns and follow routines, using your fashion sense and teamwork to drive sales while enjoying staff discounts and training.
FAQs
Q1. Do I need previous retail experience?
Retail or till experience is helpful but not essential. A real passion for fashion, styling and customer service, plus a willingness to learn, are the most important requirements for this entry‑level Sales Advisor role.
Q2. What are the working hours like?
This is a permanent part‑time role with hours set by rota. Expect a mix of weekdays, weekends and busy seasonal periods, with a requirement to be flexible during sales and peak trading times.
Q3. Will I receive training?
Yes. You’ll receive on‑the‑job training in customer service, tills, product knowledge, routines and campaigns, plus ongoing development opportunities within & Other Stories and the wider H&M Group.
Q4. Is staff discount included?
Yes. You’ll receive 25% staff discount across the H&M Group, plus a twice‑yearly staff allowance to shop new season collections, alongside paid vacation and other internal and local benefits.
Q5. Can the company sponsor a work visa?
No. This role is not eligible for Skilled Worker visa sponsorship, so you must already have the right to work in the UK to be considered.
Expert Analysis
This role suits fashion‑forward people who enjoy fast‑paced retail and constant customer interaction. Expectations around service, tidiness and sales are high, but benefits and development prospects are strong for an entry‑level post. It’s an excellent launchpad into premium high‑street fashion for those comfortable on their feet all day at work.
Location & Logistics Guide
The role is based in the & Other Stories Leeds store, likely within the central shopping district, close to buses and city‑centre train links. Expect rota’d shifts, weekend work and standing for long periods. Plan your commute around peak shopping hours. Store locator and directions: https://www.google.com/maps/search/%26+Other+Stories+Leeds and up‑to‑date opening‑times info.
Career Path
Starting as a Sales Advisor opens doors to senior sales, visual merchandising, stockroom or key‑holder roles. With experience, you can progress to supervisor, department manager or store manager positions across the H&M Group. Transferable skills also support moves into styling, buying, head‑office support or wider fashion retail careers in future.
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