People Services Administrator

At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, at our Swindon office.

What you’ll be doing

During this 6 month contract, you’ll be working closely with your colleagues in the People Function to ensure a seamless end to end employee lifecycle experience.

You will also be:
• Managing your own workload whilst prioritising appropriately to achieve deadlines and SLA’s
• Liaising with relevant stakeholders, building strong, lasting relationships
• Administering of a range of HR transactional activities
• Responding to general enquiry emails within agreed SLA’s
• Operating within GDPR and in accordance to FCA/PRA regulatory requirements.
• Ensuring accuracy of keying within PeopleCloud
• Ensure a high standard of customer service by proactively working with the immediate and wider People teams
• Resolving day to day enquires, issues and complaints; investigating where necessary to achieve a full resolution

About you

As a minimum you’ll need:
• Excellent communication skills both written and verbal being able to effectively communicate across all levels
• Act with integrity to manage confidential and sensitive cases with the utmost professionalism
• Ability to analyse information from a range of sources
• Strong collaboration skills, being able to build strong working relationships with the wider HR teams to ensure a seamless service delivery
• Excellent attention to detail and ability to prioritise workload
• Experience and a proven background of working within a Shared Services delivery role

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

Why work at Nationwide

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.

If you understand the benefits of working collaboratively within teams then a role here at Nationwide could be for you. If you feel that this role is for you apply now!

Job Types: Full-time, Temporary
Contract length: 6 months

Pay: £13.60 per hour

Expected hours: 35 per week

Benefits:
• On-site parking

Work Location: Hybrid remote in Swindon SN3