Patient Care- Sales Advisor – Optical Express

Website Jobster

Patient Care – Sales Advisor | Optical Express, Glasgow

Role Overview

Optical Express is seeking a Patient Care – Sales Advisor to join their Contact Centre in Glasgow City Centre. This full-time role combines exceptional patient care with sales expertise, helping patients understand the life-changing benefits of vision correction surgery. The position offers career progression, training, and the opportunity to make a real difference in patients’ lives.

Key Responsibilities

  • Engage with patients after consultations, discussing the benefits of vision correction surgery.

  • Address patient concerns empathetically and overcome objections to guide informed decisions.

  • Schedule follow-up calls and appointments, managing your own diary efficiently.

  • Record patient information accurately and maintain high standards of professionalism and care.

  • Collaborate with medical and administrative teams to ensure smooth patient experiences from consultation to post-surgery follow-up.

  • Monitor KPIs such as conversion rates, appointment scheduling, and patient satisfaction.

Skills and Experience Required

  • Excellent communication and interpersonal skills, with the ability to build trust and rapport with patients.

  • Proven ability to meet and exceed performance targets.

  • Empathy, professionalism, and a proactive approach to customer service.

  • Ability to work independently while coordinating effectively with a team.

Benefits

  • Salary: £36,000 OTE

  • Bonus and team incentive schemes.

  • Continuous training, professional development, and career progression opportunities.

  • Supportive and collaborative working environment.

  • Opportunity to positively impact patients’ lives.


Job Details

Item Information
Position Name Patient Care – Sales Advisor
Location Glasgow
City Glasgow
Country United Kingdom
Region Scotland
Salary £36,000 OTE
Salary Type Yearly / Full-time
Currency GBP (£)
Job Type Full-Time
Company Name Optical Express

To apply for this job please visit uk.linkedin.com.