Passenger Assistant

Passenger Assistant

• Company website link: https://www.luton.gov.uk

• Company name: Luton Borough Council

• Industry: Local Government / Public Transport

• Location: Luton, United Kingdom

• City: Luton

• Postal Code: Not specified

• Region: East of England

• Gender: Any / Equal Opportunity Employer

• Company Office local Address: Luton Borough Council, Luton, United Kingdom

• Contact info: +44 1582 546000

• Email address: recruitment@luton.gov.uk

• Country: United Kingdom

• Job Type: Full-time / Casual hours

• Currency: GBP (£)

• Job Average Salary rate: £24,404–£24,790 per year pro rata. Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by We are hired UK.

About Luton Borough Council

Luton Borough Council serves the community by providing public services, transport, housing, and social support for local residents efficiently.

Job Summary

The Passenger Assistant role ensures safe, comfortable, and dignified travel for passengers, assisting with mobility needs and supporting community transport services.

Job Description

Location: Luton, United Kingdom

Salary: £24,404 – £24,790 per year pro rata

Hours per Week: Casual / Flexible

Contract Type: Permanent

Passenger Assistant Wanted – Make a Real Difference Every Day!
Helping people get where they need to go – safely, comfortably, and with dignity.

We’re looking for a Passenger Assistant to join our dedicated transport team, supporting the safe travel of passengers to and from locations within the Borough and beyond, as authorised by the Transport Manager.

What You’ll Be Doing

• Ensure the safety and well-being of passengers throughout their journey.

• Support individuals, including those with mobility issues, when boarding and exiting vehicles.

• Operate passenger lifts and assist with mobility equipment (training provided).

• Communicate respectfully and clearly with parents, carers, relatives, young people, and colleagues.

• Respond calmly and appropriately in emergency situations.

• Be flexible to accommodate delays and schedule changes.

• Maintain a positive and inclusive environment for all passengers.

About You

• Some experience working with people and the general public.

• Good communication skills with a polite, calm, and tactful manner.

• Physically able to lift and assist passengers and equipment where necessary.

• Awareness of discrimination and a commitment to treating everyone with respect.

• A team player who’s also able to act on their own initiative.

• Willingness to attend regular training and development sessions.

Why Join Us?

• Rewarding role supporting vulnerable members of the community

• Ongoing training and professional development

• Supportive and inclusive team environment

• Every day is different – and every day makes an impact

About Us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough.

Application Process
Due to the nature of this job, appropriate criminal record disclosure is required. Applicants must declare all relevant cautions and convictions. A criminal record will not automatically prevent appointment.

Benefits

• 25–32 days annual leave linked to length of service and grade

• Buy up to 20 additional leave days

• Career pathways for promotion or specialization

• Pension scheme with generous employer contributions up to 20.2%

• 3x salary death in service grant

• Relocation package up to £8,000 (eligibility applies)

• Employee Assistance Programme (24/7 confidential support)

• Flexible working options, including work from home where possible

• Training, mentoring, and development opportunities

• Staff discounts including local travel savings

How To Apply
High-quality applications are encouraged. Guidance is available on the official Luton Borough Council careers page.

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Passenger Assistant, Luton only through the official careers website given apply link.

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