Passenger Assistant Team Leader

Leeds City Council is

one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our

council values

and

ambitions

.

About you

As a Passenger Assistant Team Leader, you will bring to the role:
• Good communication skills and the ability to work as part of a team.
• Flexibility to the changing needs of the service.
• Professional and approachable with a caring attitude
• Hold a full current driving licence
• A good understanding of Health and safety
• Awareness of council policy and procedures in respect of safeguarding and GDPR

About the role

You will work as part of a team of 3 Passenger Assistant Team Leaders, who support colleagues in the day-to-day provision of the passenger transport service across the Leeds authority to approx. 4700 customers daily.

You will assist in the delivery of a high-quality professional service working closely with a designated resource co-ordinator, colleagues and private hire contractors. It is desirable that you have experience of staff management and possess the key skills to support motivate and coach a cohort of passenger assistants.

The role is integral to our team of field-based passenger assistants, and you will have a pragmatic approach to problem solving and working under your own initiative.

You must possess excellent communication skills, be professional, caring, customer focused and confident and skilled in developing relationships. The need to be flexible but sensitive when dealing with a range of complex issues and customers at all levels is critical. A willingness to learn and develop whilst embracing the use of Microsoft Office/Teams and the Genesy’s telephony system is essential. You will be provided with a works laptop and mobile phone.

It is essential that you abide by and promote the Council’s Health and Safety Policy to staff under your control. You must also be aware of and comply with Leeds City Council policies and procedures e.g., Child protection (Safeguarding), confidentiality and data protection (GDPR) reporting all concerns to an appropriate person.

What we offer you

We take pride in offering the best employee experience, with benefits including:
• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of

staff benefits

to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

Read our guidance

for further advice on completing your application.

If you have any queries or would like an informal chat about the role please contact Karen Stroud Resources Scheduler or Wendy Crowther service manager Tel- 0113 3760100 or email

Karen.stroud@leeds.gov.uk

or

Wendy.crowther@leeds.gov.uk

A

Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates

. Read our

recruitment of ex-offenders policy

.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the

Skilled Worker visa

route before applying. To be eligible for sponsorship you’ll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying.

Leeds City Council Job Description

Special conditions

this post is subject to a higher level check with the Disclosure & Barring Service. Please note that a criminal record will not necessarily be a bar to obtaining employment; this will depend on the circumstances and background to any offence.

Job Purpose:
• Under the direction of the Resource Co-Ordinator to support in the monitoring of the Passenger Assistants covering a patch of the city responsible for the provision of an effective and efficient passenger transport service.

To work with the Resources Scheduler and own team in order to embed councils value.
• To ensure Passenger Assistants understand and deliver the service within agreed performance standards, and work alongside colleagues within the service to improve over all service standards and performance.
• To promote cross service working with other services in the council.
• To respond to complaints and other enquires from passengers or clients in a professional and courteous manner.

Responsibilities:
• To support the resources Co-Ordinator in the day to day monitoring of Passenger Assistants in a specific patch of the city.
• To ensure passenger assistants are pro-active in order to ensure an efficient service is provided.
• To ensure the delivery of a professional, efficient and effective Passenger transport service that responds to the needs to passengers, customers and clients across a wide range of service functions.
• To support the Resource Co-Ordination in the delivery of an effective communication strategy for the service, ensuring all stake holders are provided with the relevant information at the right time.
• To support the Resources Co-Ordinator in ensuing all legislation and all council policies and procedures are full implemented.
• To be responsible for taking remedial action to minimise risk and adverse performance.
• To maintain a high level of confidentiality at all times and to ensure all staff adhere to and understand to data governance.
• To support the service in the promotion and delivery of positive solutions to achieve equal …