Part – time Hotel Receptionist

Job Description

Job Title: Part-Time Hotel Receptionist
Hourly Rate: £12.65 per hour

Queensway Group is a family-owned business renowned for warmth, sincerity, and exceptional service. With a portfolio including Point A Hotels, Starbucks, KFC, Montagu Place, Sloane Place, and the Sloane Club, Queensway combines real estate investment with hospitality expertise across the UK, Europe, and East Africa.

About Point A Hotels:
Defined by innovation and collaboration, Point A delivers heartfelt hospitality to all guests. Since 2017, it has grown into a leading hotel brand focused on memorable guest experiences, regardless of budget.

Role Overview:
Point A Hotels seeks Reception team members for its Paddington property. The role ensures each guest has a memorable stay and supports smooth hotel operations.

Key Responsibilities:

• Deliver exceptional customer service and solve guest issues promptly

• Perform end-of-shift auditing and banking reconciliations

• Support other hotel teams and manage effective shift handovers

• Maintain positive attitude and drive in all guest interactions

• Demonstrate industry knowledge and maximize hotel business potential

• Uphold company values of kindness, honesty, and community care

Requirements:

• Right to work in the UK and ability to commute

• Passion for hospitality and personal development

• Strong problem-solving skills and positive attitude

Benefits:

• £12.65 per hour, 40-hour week

• Queensway Reward & Recognition Scheme and annual awards ceremony

• Fun, supportive work environment

• Career progression opportunities across the group

• Friends and Family rates at all properties

• 25 days annual leave

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Job Summary

As a Part-Time Receptionist at Point A Hotels, you will ensure every guest enjoys an exceptional experience while supporting hotel operations. Responsibilities include customer service, end-of-shift reconciliations, team collaboration, and maximizing business potential. Benefits include career development, recognition programs, and competitive pay in a welcoming work environment.

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Frequently Asked Questions

1. What is the hourly rate?
£12.65 per hour.

2. How many hours are required per week?
40 hours per week, part-time schedule.

3. Is prior hospitality experience required?
Experience is beneficial but passion, attitude, and problem-solving skills are essential.

4. What benefits are included?
Recognition schemes, career progression, Friends & Family rates, 25 days annual leave, and supportive work environment.

5. Is this role permanent?
Yes, this is a permanent part-time position.

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Expert Analysis

This role is ideal for candidates entering hospitality or seeking part-time hotel experience. It offers exposure to front-of-house operations, customer service, and shift management. Strong interpersonal and problem-solving skills are key, and the position provides career development pathways within the Queensway Group, including hotels, coffee houses, and support offices.

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Location & Logistics Guide

Point A Hotels Paddington is located near Paddington Station, offering excellent transport links including Underground, rail, and bus connections. Candidates should plan commuting routes for timely arrival. Flexible working hours complement local transport options and support work-life balance.

Company Address (Google Maps URL):
https://maps.google.com/?q=Point+A+Hotels+Paddington+London

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Career Path

Starting as a Part-Time Receptionist provides foundational skills in guest relations, front desk operations, and hospitality management. Progression can lead to Front Desk Supervisor, Duty Manager, or Hotel Manager roles. Queensway Group encourages internal mobility across hotels, coffee shops, and support offices, allowing employees to broaden expertise and advance in the hospitality sector.