Part Time Customer Service Representative, CM

Job Description

Overview

The Part-time Customer Service Representative role is a varied, customer-facing position in a busy contact centre environment. You’ll handle inbound queries from shareholders, employees and their representatives, delivering an excellent standard of service and seeking the right outcome for every customer in a professional, positive way.

This is a 25‑hour per week role. For your first two weeks, you’ll work full‑time hours so you can complete essential technical and soft‑skills training. There may be opportunities to increase your hours later. After six months’ probation, you’ll be supported to study for Module 1 of the Investment Operations Certificate (IOC), fully funded by Link Group.

Shifts to be filled are 12:00–17:00 Monday to Friday. Alternative patterns of 10:00–15:00 or 11:00–16:00 (Monday to Friday) will also be considered. The role is based in Link Group’s city‑centre Leeds office.

What You’ll Be Doing

• Responding to inbound calls and other contacts from customers and their representatives, meeting agreed service levels
• Completing identification and verification checks on all enquiries in line with procedures
• Identifying customer needs and responding positively and professionally, suggesting improvements to enhance customer experience
• Building and maintaining expert knowledge of products, processes and procedures through ongoing learning and coaching
• Escalating complex queries, complaints, risks and issues promptly and appropriately
• Recording information accurately in core systems and using these systems effectively to answer enquiries
• Ensuring compliance with legal and regulatory requirements and supporting Link Group assurance and risk programmes
• Assisting other teams and projects when required

What We’re Looking For

• Strong written and verbal communication skills
• Genuine passion for customer service and resolving queries
• Confidence navigating multiple IT systems at once
• Experience in Financial Services and/or contact‑centre environments is advantageous
• Evidence of working to and achieving daily, weekly and monthly targets
• Excellent problem‑solving ability and strong attention to detail
• Good working knowledge of Microsoft Office, especially Outlook
• Willingness to own your development, identify learning needs and take responsibility for your performance

About Link Group / Corporate Markets

Link Group partners with nearly 7,000 clients worldwide, including asset managers, investors, corporates, issuers and trustees. It provides infrastructure and services in both regulated and non‑regulated markets, including leading UK share registration, share plan administration and IPO support, connecting over 5 million shareholders globally.

What’s In It For You

• Competitive basic salary, holidays, pension scheme, life assurance and more
• Regular team huddles, monthly one‑to‑ones and performance reviews
• Recognition programmes including awards and thank‑you initiatives
• Departmental welfare support and skills‑based remuneration framework
• Team events and a salary uplift upon successful completion of the funded IOC
• A wide range of voluntary benefits covering retail, wellbeing, travel and technology

Link Group is an equal‑opportunity employer, recruiting and developing people based on merit and passion, and committed to an inclusive environment. You must have the right to work in the UK. Successful candidates will undergo background screening prior to starting.

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Job Data

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Skills & Competency Table

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Salaries Pay Calculator (Illustrative)

Assuming the indicative salary is £41,500 per year.

*Annual ÷ 12
**Annual ÷ 52; hourly based on 25 hours per week. Actual figures may vary by contract and pro‑rating.

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Job Summary

This part-time Customer Service Representative role in central Leeds involves handling inbound queries from shareholders and employees in a regulated Financial Services environment. You’ll work weekday afternoon shifts, receive strong training, gain a funded industry qualification and benefit from a structured, supportive workplace focused on targets, quality and customer outcomes.

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FAQs

Q1. What are the working hours for this role?
The core pattern is 12:00–17:00 Monday to Friday (25 hours). Alternative patterns of 10:00–15:00 or 11:00–16:00 may be considered.

Q2. Do I need Financial Services experience?
It’s an advantage but not essential. Strong customer service, IT navigation skills and the ability to learn quickly are key.

Q3. Is the role office-based or hybrid?
The role is based in Link Group’s city centre Leeds office. Any flexibility or hybrid arrangements would be confirmed at offer stage.

Q4. Will I receive training and qualifications?
Yes. You’ll receive full technical and soft‑skills training at the start. After 6 months, Link Group funds Module 1 of the Investment Operations Certificate.

Q5. Are there opportunities to increase my hours or progress?
There may be opportunities to increase hours later, and the funded IOC plus internal programmes support progression within Link Group.

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Expert Analysis

This role offers a strong entry or progression point into Financial Services operations with a reputable share registrar. The hours suit those wanting afternoons only, and the funded IOC qualification adds long‑term value. Success will rely on high accuracy, resilience under targets, and comfort with multiple IT systems in a regulated setting.

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Location & Logistics Guide

The position is based in Leeds city centre, close to major bus routes and Leeds railway station, making public‑transport commuting straightforward. Paid parking may be needed if driving. Plan for weekday afternoon travel and finishing around 17:00. For an overview of the area:
https://www.google.com/maps/place/Leeds,+UK

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Career Path

Starting as a Part-time Customer Service Representative, you can progress into senior contact‑centre roles, quality or coaching positions, or move laterally into operations, registry, or share plan teams. The IOC is a recognised stepping stone towards broader roles in investment operations, shareholder services and wider Financial Services careers.