Part-Time Call-Centre Agent

Part-Time Call-Centre Agent

• Company website link: https://www.adecco.co.uk

• Company name: Adecco UK Limited

• Industry: Recruitment / Customer Service

• Location: Birmingham, United Kingdom

• City: Birmingham

• Postal Code: B1 1TB

• Region: West Midlands

• Gender: Not specified

• Company Office local Address: Adecco House, 16 Brierley Hill Business Park, Birmingham, Brierley Hill

• Contact info: Not publicly listed

• Email address: Not publicly listed

• Country: United Kingdom

• Job Type: Part-time

• Currency: GBP

• Job Average Salary rate: £15,166–£22,750 per year
  Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by We Are Hired UK.

About Adecco UK Limited

Adecco UK is a leading recruitment and staffing company providing temporary, permanent, and flexible workforce solutions across multiple industries.

About the Job

The Part-Time Call-Centre Agent delivers exceptional customer support via phone and email, resolving queries, collaborating with teams, and ensuring customer satisfaction.

Job Description

Role Overview

• Position: Part-Time Call-Centre Agent

• Location: Remote, Birmingham

• Working Hours: Mon to Fri, 9 am – 2 pm

• Contract: Permanent

• Training: 3 weeks (1 week in-person, 2 weeks remote)

Responsibilities

• Resolve customer queries efficiently via phone and email

• Collaborate with colleagues, managers, and teams for timely resolutions

• Manage inbound customer enquiries according to SLAs

• Record customer interactions and follow up on pending tasks

• Liaise with internal teams to address complaints effectively

• Deliver high-quality customer service with empathy

Required Skills & Experience

• Proven experience in a call-centre environment

• Excellent verbal and written communication skills

• Strong problem-solving and conflict resolution skills

• Attention to detail and organisational capabilities

• Ability to work collaboratively in a team

• Familiarity with customer service systems and basic Microsoft Office

Desirable Skills

• Experience handling inbound and outbound calls

• Knowledge of regulatory requirements for customer handling

Benefits

• Competitive salary with annual increases

• Training and development opportunities

• Remote working flexibility

• Supportive and inclusive work environment

• Career progression opportunities

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Part-Time Call-Centre Agent | Birmingham only through the official careers website given apply link.

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Adecco UK is hiring a Part-Time Call-Centre Agent in Birmingham. Remote role with training, competitive pay, and career progression opportunities available.