Ops Leader VA

Confidential

Ops Leader VA

  • Company website link: Not publicly listed

  • Company name: Confidential

  • Industry: Healthcare / Operations

  • Location: London, United Kingdom

  • City: London

  • Postal Code: Not specified

  • Region: Greater London

  • Gender: Any

  • Company Office local Address: Not specified

  • Contact info: Not specified

  • email address: Not specified

  • Country: United Kingdom

  • Job Type: Full-time

  • Currency: GBP (£)

  • Job Average Salary rate: £35,000–£45,000 per year
    Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by We Are Hired uk.

About Confidential

Confidential operates in high-growth, regulated industries, delivering strategic operational support and efficiency to senior leadership teams globally.

Job Summary

Support the Operations Director by managing communications, calendars, meetings, and systems to enhance departmental productivity and operational excellence.

Job Description

Reports to: Operations Director
Schedule: Monday – Friday, 8:00AM – 5:00PM (UK)

Mission & Impact:

This is a chance to join a high-performing team that is experiencing explosive growth in a highly regulated global industry.

Successful candidate will support the Operations Director (OD) as a genuine force-multiplier to create time, clarity and momentum across communications, calendars, systems and routines so that the department moves decisively every day. You will elevate inboxes and channels, keep agendas sharp and effective, surface risks early and help to turn chaos into excellence – all for the benefit of patients.

The OD spends their time primarily in a London HQ office, working with interdepartmental teams to grow the business and develop novel strategies in a fast-paced market. As such, the successful VA will need to be well equipped to support with a busy diary full of workshops, dashboard reviews and protected focus time to ensure the OD is operating at full capacity.

Key Responsibilities:

Keep The OD Connected

  • Own comms channels for the OD, intelligently triaging, tagging and routing, as well as drafting replies, queuing approvals and setting follow-ups

  • Draft high-quality communications in professional UK business English; where necessary, adapt to the tone and language of the OD

Confidential Administration

  • Work closely with the OD on important company matters, with access to sensitive data

  • Represent the values and spirit of the OD at all times

Daily Rhythm

  • Produce a Director Daily Brief for the OD for 9:00am UK

  • Dynamically manage OD priorities and commitments as the day evolves, given fast-paced startup environment

  • Produce a EOD Sweep for the OD for 4:00pm UK

Drive Meeting Hygiene for the Operations Department

  • Help to systemise input (e.g. agenda, briefings) and output (e.g. action items, minutes) data for Department meetings

  • Support the OD to maintain supportive meeting culture, representing them where necessary and following-up action items

Stakeholder Choreography

  • Proactively chase updates, ETAs and documents with a clear escalation plan

  • Maintain stakeholder maps and contact matrices

Systems & Tools
During Onboarding, successful candidate will be provided full training across business systems and tools.

However, to ensure we maximise the effectiveness of the role we expect candidates to already have experience with:

  • Microsoft Office (Word, PowerPoint, Excel)

  • Asynch communication platforms (e.g., Teams, Slack)

  • Cloud-based business phone systems

  • Project management tools (e.g., Asana, Monday.com)

  • CRM (e.g., Zendesk, HubSpot)

Education & Experience

  • Minimum 12 months experience as a Virtual Assistant, preferably in a fast-growth environment

  • Bachelor’s degree preferred but not required – diverse backgrounds welcome

Must Have Skills

  • Advanced people skills

  • Incredible and professional business British English

  • Excellent computer system skills

  • Persistent phone and email follow-up

  • Process documentation

  • Analytical mindset

Nice To Have Skills

  • Familiarity with LLM systems

  • Regulated supply-chain exposure

  • Experience on fast-paced teams

Department Values

  • Process Not People → fix systems instead of blaming staff

  • Compliance is our Competitiveness → resist shortcuts, focus on long-term value

  • It’s about Discipline, not Motivation → consistency wins

  • Small, Confident Steps Forwards → iterate rapidly towards big goals

Application:
Please submit via the provided Slack link: https://cantourage-clinic.slack.com/archives/D09FS44QT7V/p1761231383077499

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Ops Leader VA, London only through the official careers website given apply link.

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Join a fast-growing London operations team as an Ops Leader VA supporting the Operations Director, optimizing workflow, communication, and strategic priorities effectively.

To apply for this job please visit uk.talent.com.