Operations Manager, Housing Management & Income Recovery (Grade M)

Who You Are

This is a pivotal position within our Housing Options Service, responsible for the development, procurement, and management of our temporary accommodation portfolio. You will ensure a sufficient supply, efficient allocation, and robust management of accommodation to prevent and relieve homelessness, strictly in line with statutory requirements and best practice. This role is crucial in guiding the Council’s housing management and income recovery functions during significant changes.
What the Job Involves

You will lead on temporary accommodation strategy and income collection performance, while embedding responses to legislative reform, ombudsman standards, and judicial scrutiny. As Operations Manager, you will lead and develop a high-performing team, set ambitious objectives, and drive continuous improvement. You will be accountable for financial performance, strategic improvement, and the delivery of outstanding customer service standards. The role also involves partnership working across boundaries, representing the service internally and externally, and ensuring compliance with all relevant legislation and council policies.
Skills
• Knowledge of housing management and procurement
• Understanding of relevant legislation and best practice
• Ability to develop service strategies for diverse communities
• Experience in financial management and business planning
• Leadership and team development skills
• Strong communication and partnership working abilities
• Effective research and consultation skills
• Experience in working in a demanding environment
• Ability to promote equality and diversity