Otis
Job Description
Role Overview
Do you aspire to be part of a genuine global leader that prioritizes Employee Opportunity, Innovation, Quality, Ethics, and Safety?
In the capacity of Operations Manager, you will deliver comprehensive leadership for our Technicians and Area Managers, with a primary focus on Environmental, Health, and Safety (EH&S). You will direct these teams in the productive and secure distribution of resources while ensuring the delivery of a superior Customer Experience.
Daily Responsibilities
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Connect with, instruct, and advise a group of field-based leadership figures. Maintain regular contact to ensure KPI attainment and to identify and resolve obstacles, concerns, and issues arising from field operations.
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Advise service area supervisors on handling customer escalations and effectively managing a workforce of field-based engineers and mechanics.
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Serve as a primary ambassador for the firm, maintaining professional dialogue with clients and ensuring they remain the focal point of all activities.
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Facilitate Profit and Loss (P&L) oversight, guiding your leadership team to optimize revenue production.
What is on Offer
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Exceptionally competitive starting pay.
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Provision of a Company Car or Car Allowance, along with a professional Laptop and Phone.
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Performance-based incentive scheme.
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Opportunities for professional advancement within an international corporation.
Requirements for Success
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Documented history of achieving functional objectives.
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Professional background characterized by the capacity to provide measurable outcomes.
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Significant leadership expertise, particularly in supervising other management-level staff.
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Experience navigating a high-speed, evolving workspace. Demonstrated ability to oversee diverse resources within a customer-centric and high-pressure sector.
Job Data Table
| Category | Details |
| Company Name | Otis |
| Location | United Kingdom |
| Locality | Various UK Locations |
| Country | United Kingdom |
| City | Not specified (Field-based regions) |
| Region | UK Wide |
| Job Type | Full-time |
| Salaries | Highly competitive base salary |
| Experience Level | Management of Managers |
| Travel | Field-based travel required |
| Language | English |
| Benefits | Company Car/Allowance, Bonus, Phone, Laptop, Employee Scholar Program |
Skills & Competency Table
| Key Skill | Proficiency Level |
| Operational Leadership | Expert |
| P&L Management | Advanced |
| EH&S Compliance | Expert |
| Customer Experience/Escalations | Expert |
| Managerial Mentorship | Expert |
| Resource Allocation | Advanced |
Salaries Pay Calculator Table
| Annual Salary | Bonus | Total Compensation | Notes |
| Competitive Base | Bonus Scheme | Base + Bonus + Car | Total package includes car allowance and standard corporate tools. |
Job Summary
Lead a regional field-service operation for the world’s top elevator and escalator company. You will mentor a team of Area Managers, driving KPI achievement, P&L performance, and EH&S excellence. This role demands a high-level leader capable of managing managers to deliver world-class customer service in a fast-paced environment.
FAQs
What are the “Three Absolutes” at Otis?
Otis is guided by three core values in every action: Safety, Ethics, and Quality.
What kind of management experience is required?
The role specifically requires “management of managers,” meaning you must have experience leading other leadership-level staff.
Is there support for further education?
Yes, the Employee Scholar Program sponsors colleagues to pursue further degrees or professional certification programs.
What resources are provided for field work?
The company provides a highly competitive base salary, a company car or car allowance, a phone, and a laptop.
How many people does Otis move globally?
Otis moves approximately 2.4 billion people every day and maintains the industry’s largest service portfolio.
Expert Analysis
This role is a “Multi-Unit” leadership position within a critical infrastructure sector. Unlike standard manufacturing, an Otis Operations Manager must prioritize Field Service Efficiency and Safety Compliance (EH&S). Success hinges on your ability to translate high-level P&L goals into actionable field tactics for Area Managers across a broad geographical territory.
Location & Logistics Guide
Otis operates across the entire United Kingdom, with major hubs in urban centers where high-rise infrastructure is dense. As a field-based leadership role, logistics involve coordinating regional travel for site visits at major landmarks and commercial developments, ensuring the service portfolio of 2.4 million units remains operational.
Wikipedia URL: https://en.wikipedia.org/wiki/Otis_Worldwide
Career Path
An Operations Manager at Otis typically progresses to Regional Director or Service Director roles. Given the technical nature of the business, many high-performers also transition into Global Project Management or Strategic Operations roles within the Otis international headquarters, overseeing major modernization or installation contracts.
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