Onsite IT Support Technician

Job description

Venom IT is searching for a high-energy Onsite IT Support Technician to serve as the face of our fast-growing Managed Service Provider (MSP) across the North West. Based out of our Sale headquarters, this role is perfect for a technician who hates being stuck behind a desk and prefers the variety of visiting different client sites. You will be troubleshooting hardware, software, and connectivity issues in person, ensuring that our enterprise-grade Cloud and DaaS solutions run smoothly for our national client base. With a competitive salary around £30k and a culture that celebrates birthdays off and gym memberships, we offer a supportive environment for a proactive problem-solver.

What You Need To Succeed

• Full UK driving licence + your own vehicle (mileage paid)

• Proven ability to diagnose IT hardware/software faults

• Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)

• Basic firewall & network security understanding

• Experience with structured cabling & cable terminations

• Solid Windows 10/11 troubleshooting skills

• Familiar with Windows Server, AD & Group Policy

• Excellent communication & client-facing skills

• Highly self-motivated and able to work independently

• Strong organisational & time-management skills

Desirable Extras (Not Essential But Great To Have)

• MSP or multi-client support experience

• VMware / virtualisation knowledge

• FortiGate, SonicWall, or Sophos firewall experience

• M365 & Exchange administration

• Backup & disaster recovery experience

• RMM tools exposure

• CompTIA / Microsoft certifications

• Experience with IP CCTV or VoIP

In this role, your daily routine will involve everything from racking and stacking server equipment to performing basic firewall diagnostics and structured cabling. We value technicians who take pride in “doing the job right the first time” and can communicate technical fixes clearly to non-technical clients. Beyond the technical work, you’ll join a team that invests in your growth through genuine personal development opportunities and a robust rewards scheme. If you have the drive to work independently in the field while maintaining the high standards of an industry-leading provider, we want to hear from you.