Job Description

Service Overview

Are you searching for a position that offers more than a typical paycheck? Join a high-speed, evolving medical service where you can make a genuine impact every shift. As a Health Advisor, you will be the first point of contact for individuals in various states of need, from managing mental health crises and reassuring parents of injured children to coordinating responses for life-threatening emergencies like strokes or cardiac arrests. Working with NHS 111 means navigating a diverse range of calls where emotional strength and the ability to remain composed under intense pressure are vital.

Key Employment Details

This position is based entirely within our Milton Keynes office; there are no provisions for remote or home-based work.
We are currently unable to provide visa sponsorship for this role.
Fixed part-time schedules are established based on the immediate requirements of the service.
We are onboarding new staff for upcoming instructional programs starting in March and April 2026.

Your Compensation and Perks

Standard Rate: £12.75 per hour.
Evening/Saturday Rate: £17.26 per hour (Saturdays and weekdays between 8pm and 6am).
Sunday/Bank Holiday Rate: £21.61 per hour.
Vacation: Starting at 27 days (pro rata), increasing with years of service, plus 8 bank holidays.
Retirement: Automatic inclusion in the NHS Pension Scheme.
Support: Access to Occupational Health, Employee Assistance Programs, and wellbeing teams.
Additional Incentives: NHS retail discounts, free on-site parking, and professional development opportunities within SCAS.

Candidate Requirements

Essential Criteria:

At least 2 GCSEs (Grade 4/C or above) including English, or comparable professional experience.
Must be at least 18 years of age.
Background in customer or patient-facing roles.
Proficiency with computer systems and professional telephone communication.

Desirable Attributes:

Prior experience in call centers or the healthcare/voluntary sector.
Familiarity with NHS Pathways or anatomy and first aid.
Knowledge of the local geography and experience with rotating shift patterns.

Job Data Table

Category	Details
Company Name	South Central Ambulance Service NHS Foundation Trust
Location	Milton Keynes, Buckinghamshire
Locality	Milton Keynes (MK5 8HJ)
Country	United Kingdom
City	Milton Keynes
Region	South East
Job Type	Part-time / Permanent
Salaries	£24,937 – £26,598 (Pro rata)
Experience Level	Entry to Intermediate (Customer Service required)
Travel	None (Office-based)
Language	English
Benefits	NHS Pension, 27-33 days holiday, unsocial hours pay, free parking

Skills & Competency Table

Key Skill	Level
Emotional Resilience	Expert
Critical Thinking	High
Computer Literacy	Proficient
Verbal Communication	Excellent
Conflict Resolution	Advanced

Salaries Pay Calculator Table

Annual Salary	Unsocial Bonus	Total Compensation	Notes
£24,937 (Base)	+35% to +69%	Varies by shift	Base is pro rata for part-time

Job Summary

As an NHS 111 Health Advisor in Milton Keynes, you will triage medical calls from the public, providing essential advice or dispatching emergency services. This part-time role requires high emotional resilience to handle distressing situations. You will work on a fixed rota, benefiting from significant pay increases for evening and weekend shifts.

FAQs

What is the recruitment process like?

It involves three stages: an online application, an assessment of critical thinking and listening skills, and a final online interview with an ambulance service call handler.

Do I need medical qualifications to apply?

No, a good general education (GCSEs) and customer service experience are essential. Full training on NHS Pathways and medical triage is provided by SCAS.

Are there shifts available during the day?

While rotas are fixed based on service needs, the highest pay rates are offered for evenings (£17.26/hr) and Sundays (£21.61/hr).

Is this a work-from-home position?

No, this is a strictly office-based role at the Milton Keynes site located at MK5 8HJ.

Can I apply if I need a work visa?

Unfortunately, this specific role is not eligible for visa sponsorship at this time.

Expert Analysis

This role is a high-pressure, high-reward gateway into the NHS. The “Agenda for Change” Band 3 pay scale, combined with substantial unsocial hours enhancements, makes it financially attractive for part-time workers. Success in this role requires a rare blend of rapid problem-solving and deep empathy, serving as a vital link in emergency care.

Location & Logistics Guide

The office is located in the MK5 area of Milton Keynes, a district characterized by business parks and excellent road connectivity via the A5. Free on-site parking is a significant perk for staff commuting for early or late shifts.

https://en.wikipedia.org/wiki/Milton_Keynes

Career Path

Health Advisors often progress into Senior Health Advisor or Team Leader roles. With the experience gained in NHS Pathways and clinical triage, many transition into roles as Dispatchers, Paramedics, or other clinical positions within South Central Ambulance Service and the wider NHS network.

To apply for this job please visit uk.linkedin.com.