job description

Elevate Your Career in Cloud Communications

Beaumont IT is on the lookout for an inquisitive and motivated First Line Support Engineer to join our growing team in Wakefield. As we pivot toward cutting-edge Cloud-focused Unified Communications, you will find yourself at the center of the next wave of technology. We aren’t just looking for someone to log tickets; we want a future subject matter expert who is eager to take ownership and progress. Our culture is built on promoting from within—in fact, this vacancy exists because the previous engineer was promoted! If you want to work in an environment that prioritizes your technical growth and personal wellbeing, this is the place to start your next chapter.

Role Highlights

Be the first point of contact for a range of technical queries related to hosted telecoms and broadband services (including Zoom, Horizon, Webex, etc.)
Take ownership of tickets from start to finish—investigating and resolving issues wherever possible, not just passing them on
Bring a proactive, solutions-focused mindset—our client values curiosity, initiative, and a willingness to “have a go”
Participate in and contribute to a positive, collaborative helpdesk culture

Ideal Candidate

Experience providing first line IT or telecoms support—ideally including exposure to Avaya, Mitel, 8×8, or similar systems
Demonstrates a passion for technology and delivering excellent customer service
Strong problem-solving skills, curiosity, and willingness to learn
Comfortable working onsite in the Wakefield area (potential flexibility for exceptional candidates)
Ambitious and keen to progress within the business (to second line, technical specialist, or even into projects)

About the Role

In this position, you will be the face of our support team, acting as the primary point of contact for issues involving high-level hosted telephony products like Zoom, Horizon, and Webex, as well as broadband services. We value engineers who don’t just “pass the buck” but instead dive deep into investigations to find a fix. You’ll be encouraged to explore new technologies and take a “hands-on” approach to troubleshooting. Whether your goal is to become a technical specialist or move into project management, we provide the mentorship and resources to help you bridge the gap between first-line support and your long-term career goals.

Role Overview & Career Path

Feature	Details
Location	Wakefield, UK (Onsite with potential flexibility)
Core Tech	Zoom, Horizon, Webex, Broadband, UCaaS
Experience Level	First Line Support (Telecoms or IT)
Progression	Pathways to 2nd Line, Specialist, or Project roles
Culture	Supportive, people-focused, and growth-oriented
Contact for Info	07537 163 210

To apply for Company Website uk.linkedin.com.