Medical Records Team Leader (Southport)

Location : Southport / Hybrid

Position : Medical Records Team Leader (MLS)

Medical Law Service, part of Fletchers Solicitors group, is seeking a Team Leader to join our growing team. The role involves managing and leading a small number of regional teams, supporting all legal teams within the group, requesting medical records, processing incoming bundles, instructing cases for pagination, ensuring SLAs are maintained and all cases are processed in a timely professional manner, while reporting to the Medical Records Manager.

In Return We Offer
• 35 hours working week
• Annual bonus scheme
• 35 days holiday a year including bank holidays and Christmas Closure, with an option to purchase up to 3 extra days per year, plus 3 days after your 5th, 7th, and 9th full year of employment
• Pension scheme with tax‑efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• A dedicated Learning and Development team to help you develop and grow
• Flexible, agile working environment with a positive work‑life balance
• Varied calendar of funded company social events
• Monthly voucher awards for winning nominees

Main Responsibilities
• Ensure team processes medical records requests expediently and all SLA’s are maintained
• Conduct QA of cases to ensure processes are followed and records are complete before sending to the pagination team
• Monitor & manage team performance against KPI’s and Product Delivery SLAs, reviewing and discussing performance MI with the Medical Records Manager
• Ensure all medical records are processed and uploaded to the Case Management system in line with team SLA
• Archive and locate stored media, ensuring the policy for handling data is followed
• Mentor team members through monthly 1‑2‑1s and reviews as necessary
• Oversee balanced case allocation across supervised teams
• Highlight training and development needs across the teams
• Ensure team remains compliant by conforming to established operational regulation

Essential Skills and Experience
• Team management experience
• Excellent attention to detail
• Excellent client care and communication skills (telephone and email)
• Highly motivated, organised, and proactive
• Ability to work as a team member and remotely

Desirable Qualifications, Skills and Experience
• Experience of Proclaim or other software tools such as Adobe, Microsoft

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

Our Medical Law Services (MLS) teams are at the forefront of delivering trusted, expert support to the personal injury and clinical negligence sector. We are committed to building lasting partnerships that help our clients navigate complex processes with confidence and ease, redefining industry standards through expertise, integrity, and innovation.

Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We proudly offer some of the best hybrid and flexible working arrangements in the industry.

Medical Law Services is an inclusive employer with a diverse workforce, welcoming applications from all diversity groups and backgrounds. We are committed to providing a culture and environment where everyone can thrive.