Loyalty Operations Associate — Retail Growth & Events

Salary: Competitive plus benefits

Working Pattern: Full Time

Contract Type: Permanent

Hours: 38.75

About Matalan

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.

We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

About The Role

As Operational Loyalty Assistant you are responsible for the smooth day to day delivery of Matalan Me, working, cross-functionally to provide support for retail teams, driving acquisition, data capture and monitoring retail reports to make recommendations for improvement.
• Use BI reports to share store and online performance against loyalty acquisition, data capture and participation on a weekly, monthly and quarterly basis.
• Own the store communication brief for new initiatives, providing support to Retail Operations and Central Planning supporting store colleagues delivering loyalty targets.
• Own the Loyalty card stock, managing reports, forecasting usage and budget for re-ordering.
• Own the day to day planning, delivery and reporting of the free gifts and partnership strategy.
• Work with digital trading teams to plan and execute early access events ensuring smooth customer journeys.
• Work with experiential and retail teams to plan and execute in person exclusive events at key seasonal moments.
• Ensure Reward account functionality and journeys are as required for each campaign.
• Own the free gift and partnership strategy and manage third parties to deliver.
• Own the calendar of early access evens and in person exclusive events.

About You
• Strong commercial acumen with experience of planning promotions
• Strong attention to detail and organisational skills
• Comfortable with data and financial information
• Experienced in building reports from Excel exports and Power BI dashboards

Benefits

In addition to competitive salaries, we also offer the below core benefits:
• 20% staff discount, which increases with length of service
• Thrive Recognition Scheme
• Wellbeing support provided by the Retail Trust
• Life Assurance
• Retail Rewards platform offering discounts for other retailers
• Pension Scheme
• Access to a wide range of career development
• Additional benefits may apply depending on your role and area of the business

Seniority level
• Seniority level
Entry level
Employment type
• Employment type
Full-time
Job function
• Job function
Administrative
• Industries
Retail

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