LAP Triage Administrator (Band 3)

Midlands Partnership University NHS Foundation Trust (MPFT) is seeking a resilient and organized individual to join the LAP (Local Access Point) Call Handling Team. Based at Cheadle Hospital, you will be the critical first point of contact for the Community Nursing Services in North Staffordshire. This role is more than just administration; it requires a unique blend of technical IT proficiency and deep emotional intelligence, as you will often be the first voice a patient or family member hears following a difficult diagnosis or hospital discharge.

Core Requirements and Skills

Education: GCSE English (Grade C/4 or above) or equivalent experience.
IT Proficiency: Essential I.T. qualification (e.g., ECDL or CLAIT) or equivalent competency in using clinical data systems.
Emotional Resilience: Ability to remain calm, compassionate, and patient when communicating with distressed callers or those dealing with terminal prognoses.
Communication: Exceptional verbal and written skills to ensure accurate message taking and sensitive information handling.
Vetting: This post requires a standard DBS check.
Sponsorship: This role is not eligible for visa sponsorship.

Key Responsibilities

The Triage Administrator serves as the “filter” for the community nursing service, ensuring that every patient is directed to the right care at the right time.

Referral Management: Action and process referrals on electronic clinical systems, ensuring patient demographics are accurate and outcomes are planned within scope.
Clinical Liaison: Identify urgent calls that require nursing expertise and forward them immediately to the Clinical Triage Nursing Team.
Data Integrity: Ensure a minimum standard of information is recorded for all messages; this involves proactive follow-up with referrers or patients to fill missing data gaps.
Service Improvement: Collaborate with the PALS (Patient Advice and Liaison Service) to capture user feedback and assist in driving service enhancements.
Team Support: Participate in daily huddles and team meetings (including minute-taking) and support the induction of new starters by maintaining the team handbook.

Why Join Midlands Partnership University NHS FT?

MPFT is an award-winning Trust known for its “United in our Uniqueness” philosophy, serving a diverse population across Staffordshire and beyond.

Salary: £24,937 to £26,598 per annum.
Contract: 6-Month Fixed Term (Full-time).
Location: Cheadle Hospital, Stoke-on-Trent.
Development: Excellent opportunities for career growth within both clinical and non-clinical pathways through ongoing training and support.
Culture: A workplace committed to inclusion, where staff from all backgrounds are encouraged to bring their authentic selves to work.

Vital Information

Closing Strategy: The Trust may close this vacancy early if a high volume of applications is received; early application is strongly advised.
AI Disclosure: If you use artificial intelligence to assist in completing your application form, you must state this in your application to ensure transparency.
Reference: 301-SB-26-7740642.
Contact: Reach out via the MPFT Website for further departmental details.

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