IT Support Engineer – Leeds – £28-35k – onsite

Job description

IT Support Engineer – Leeds Salary: £28,000 – £35,000 per annum Location: Leeds (onsite 5 days per week, with occasional travel to Sheffield and York) Hours: 37.5 per week We are seeking an experienced IT Support Engineer to provide onsite technical support within a professional services environment. The role involves supporting users across multiple offices, ensuring systems run efficiently and issues are resolved quickly and effectively. Key Responsibilities
• Provide 1st and 2nd line technical support for all IT incidents and service requests
• Troubleshoot and resolve hardware, software, and networking issues
• Manage user setups and account administration across Active Directory, Microsoft 365, and Exchange Online
• Support and maintain Windows 10/11, Teams, SharePoint, and Citrix Virtual Apps & Desktops
• Assist with system upgrades, deployments, and IT projects
• Maintain accurate IT asset management and documentation
• Deliver a high level of customer service to users at all levels
Required Skills & Experience
• Previous experience in a 1st or 2nd line IT support role (professional services experience preferred)
• Strong technical knowledge of Windows operating systems and Microsoft 365
• Experience with Active Directory, Group Policy, and Exchange Online
• Exposure to Citrix environments and basic network troubleshooting
• Excellent communication skills with a professional and customer-focused approach
• Able to prioritise, multitask, and remain calm under pressure
• A proactive, organised individual who takes ownership of issues
• A full UK driving licence is desirable due to occasional travel
Additional Information
• Full-time, permanent position based in Leeds
• Onsite role (5 days per week)
• Occasional travel required to Sheffield and York offices
• Ideally available within a 1-month notice period