IT & Network Support Engineer

IT & Network Support Engineer

• Company website link – https://www.eng.cam.ac.uk

• Company name – Department of Engineering, University of Cambridge

• Location – Cambridge, United Kingdom

• Postal Code – CB2 1PZ

• Region – Cambridgeshire

• Company Office local Address – Trumpington Street, Cambridge CB2 1PZ

• Contect info – +44 (0)1223 332600

• email address – support@eng.cam.ac.uk

• Country – United Kingdom

• Job Average Salary rate – £38,286 – £41,443 per year

• Currency – GBP

Job description

PETERHOUSE, Trumpington Street, Cambridge, CB2 1RD

The salary for the post will be in the range of £38,286 – 41,443 per annum (depending on experience).

The post is offered full-time but 80% working may be considered for the right candidate

Peterhouse is the oldest College in Cambridge (founded in 1284) and is among the smallest (currently 300 undergraduates; 176 postgraduates; 41 Fellows).

The post holder will provide IT support on a large range of services to the College population with particular responsibility supporting the College network and College applications. In addition, the post holder will work within a team to support, plan and help develop future network infrastructure strategies to continually improve network performance and resilience to ensure the best possible service to the College.

You will be responsible for Installing, configuring and supporting network equipment including network switches and wireless access points. You will maintain the College network hardware infrastructure and arranging scheduled upgrades to network hardware including switches and Wireless Access points; be part of the designing and planning upgrades of network hardware and infrastructure; provide Mail administration, other Office (365) applications and associated troubleshooting, amongst other duties that form part of this role.

The post holder will have a flexible approach across a range of different tasks and a willingness to work both independently and in collaboration with other team members. This is also very much a front-line customer-facing position and the post holder will need to be comfortable working with a broad range of people, including Fellows, students, other staff members and conference guests.

You will enjoy:
• The holiday entitlement is 25 days plus 8 bank and public holidays
• A car parking space may be available, subject to capacity.
• The College offers an auto-enrolled pension scheme to eligible employees, after 3 months’ completed service. The scheme is the Cambridge Colleges Group Personal Pension Scheme (CCGPPS) with Aviva.
• Lunch is provided free of charge when on duty over lunchtime and when the College kitchens are open.
• The College offers a medical cashback scheme to staff.

Excerpt from the official job listing

See full job description from the company website.

Job Summary

You maintain and troubleshoot network infrastructure, support servers, diagnose issues, manage system backups, configure hardware and software, and collaborate with researchers and staff to ensure continuous uptime and optimal IT performance across the department.

About Us

The Department of Engineering at the University of Cambridge leads global innovation by combining rigorous research and teaching across multiple engineering disciplines. We foster reliable and scalable infrastructure, support our academic mission with technical excellence, and pursue long-term impact in education, industry and society.

Culture and Work Environment

We value precision, collaboration, and continuous improvement. Staff and students exchange ideas openly. Systems are documented, support is structured, and feedback flows regularly. You’ll work in labs, server rooms, and offices with stakeholders who expect dependable results and professional communication.

Why Work With Us

You gain exposure to cutting-edge research environments and complex systems supporting world-class engineering work. We provide professional development, access to advanced infrastructure, and a role with visible impact. You refine both technical and interpersonal skills while contributing to globally significant engineering outcomes.

Key Responsibilities

• Monitor, maintain and troubleshoot networks, servers, and hardware

• Manage backups, security protocols, and system updates

• Respond to IT incidents and provide helpdesk support

• Work with research and administrative teams on IT needs

• Document procedures, policies, and system configurations

Key Qualifications

• Degree in computer science, engineering or equivalent

• Experience with networking, system administration, and IT support

• Strong diagnostic and troubleshooting skills

• Excellent communication and service orientation

• Ability to manage time and multiple technical requests

Benefits & Perks

• Competitive university salary and pension scheme

• Access to professional development and internal training

• Work within world-class research environment

• Collaborative and intellectually stimulating surroundings

Location Insights

Cambridge blends historic charm with modern infrastructure. The department lies in the academic heart of the city, with proximity to tech clusters, transit, and amenities. Working here offers commuting convenience and immersion in a vibrant scholarly community.

Summary Table

Common 5 Interview Questions and Tips

1. Describe how you diagnosed a complex network outage. Emphasize methodical steps.

2. What security measures do you implement in network support? Focus on firewalls, patches.

3. How do you prioritise multiple IT tickets under time pressure? Show planning skills.

4. Explain a time you supported non-technical users. Demonstrate communication clarity.

5. How do you stay current with IT and networking trends? Mention training, reading, labs.

Market-Based Salary Overview and Analysis

IT support roles in Cambridge typically range from £30,000 to £45,000 depending on experience, technical domain, and responsibilities. This posted range aligns with mid-level support roles within university settings, offering stable progression in academia.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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Position open for IT & Network Support Engineer in Cambridge at the University of Cambridge’s Department of Engineering. Join a prestigious academic setting, support advanced infrastructure, and grow your technical career.