Clark James Recruitment
Job Description
Network Relationship Associate – Broker Support
The Opportunity Are you currently established within the insurance sector and aspiring to transition into a Relationship Management capacity? This position offers a predominantly remote operational model with periodic travel to the London region and various off-site brokerage locations. The Broker Support Consultant role represents a premier opening for a professional from a brokerage or underwriting background to elevate their career into a Relationship role within a specialized Insurance Network environment.
Role Overview You will facilitate comprehensive broker assistance via inbound and outbound communication channels for both prospective firms navigating the onboarding phase and established network members within your designated territory. Acting as the primary response unit, you will manage a diverse array of requests encompassing organizational onboarding, technical training, and insurer-partner support.
Key Accountabilities:
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Service Excellence: Ensuring that diverse brokerage entities receive prompt and professional resolutions to their inquiries, maintaining a rigorous focus on client satisfaction.
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Account Ownership: Maintaining full accountability for an allocated panel of brokers with a proactive approach to daily problem-solving, resolving issues personally or managing internal escalations.
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Retention Management: Responsibility for the continued engagement of your assigned broker panel, ensuring all internal CRM systems are meticulously updated with engagement activity.
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Engagement Strategy: Organizing and executing regular touchpoints with allocated brokers through virtual platforms, telephony, or face-to-face meetings when geographically warranted.
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Strategic Advisory: Serving as a “critical friend” and the central point of contact for brokers to navigate operational hurdles and network benefits.
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Internal Synergy: Collaborating intimately with cross-functional internal teams to build institutional relationships that drive service excellence.
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Regulatory Oversight: Maintaining up-to-date knowledge regarding industry compliance, financial aged debts, and emerging market trends.
Job Data Table
| Category | Details |
| Company Name | Clark James Recruitment (on behalf of an Insurance Network) |
| Location | London, United Kingdom (Home Based) |
| Locality | Regional Network Support |
| Country | United Kingdom |
| City | London |
| Region | Greater London / South East |
| Job Type | Full-time |
| Salaries | £27,000 – £30,000 a year |
| Experience Level | Junior to Mid-Level (Insurance background required) |
| Travel | Occasional travel to London and off-site brokers |
| Language | English |
| Benefits | Remote Working, Career Path to Relationship Management |
Skills & Competency Table
| Key Skill | Level |
| Insurance Market Knowledge | Advanced |
| Account Management | Intermediate |
| Onboarding & Training | Intermediate |
| Customer Service Excellence | Expert |
| CRM & System Management | Advanced |
| Conflict Resolution | Intermediate |
Salaries Pay Calculator Table
| Annual Salary | Bonus | Total Compensation | Notes |
| £27,000 | Discretionary | £27,000+ | Entry-level for the consultant role. |
| £30,000 | Performance-based | £32,000 | Realistic OTE with regional travel incentives. |
Job Summary
This London-linked, home-based role acts as the primary support for a panel of insurance brokers within a network. You will manage onboarding, training, and day-to-day queries to ensure high retention and satisfaction. It is a perfect transition for an underwriter or technician moving into professional relationship management.
FAQs
Is this role fully remote? It is primarily home-based, but you must be able to travel to London occasionally and visit broker offices face-to-face when required.
What is an “Insurance Network”? An insurance network is a group of independent brokers who join together to gain better leverage with insurers, shared services, and compliance support.
What does being a “critical friend” mean? It means providing honest, supportive advice to help the broker improve their business while holding them to the network’s professional standards.
Do I need previous insurance experience? Yes, the role specifically requires an individual from an insurance broking or underwriting environment.
What is the “onboarding” part of the job? Onboarding involves guiding new brokerages through the legal, technical, and administrative steps to become active members of the network.
Expert Analysis
In 2026, the “Network” model is the primary survival strategy for independent UK brokers facing high compliance costs. This role is a strategic career pivot; by mastering the “Network” side of the business, you gain a macro view of the industry that individual desk-level roles cannot provide, making you highly valuable for future leadership.
Location & Logistics Guide
The role is home-based with a focus on the London area. Logistics involve a “hub and spoke” model: daily virtual operations from home, with travel “spokes” to the City of London for team alignment and regional office visits for broker relationship building. Wikipedia URL:https://en.wikipedia.org/wiki/London
Career Path
This role is a direct stepping stone into Regional Distribution Management or Senior Relationship Manager positions. From there, successful consultants often move into Business Development Manager (BDM) roles for major insurers or Head of Network Operations , overseeing the strategic growth of broker panels.
To apply for this job please visit www.reed.co.uk.