Guest Service Agent – Receptionist

The Grand Hotel Birmingham
Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings and re-opened to the public in 2021, after twenty years ‘in slumber’ following a £45 million investment.
This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing new york style restaurant, and eight magnificent meeting and event rooms – as well as the spectacular, Louis XIV-style Grand Ballroom.
Guest Service Agent – Receptionist
The Guest Service team are the face of the hotel, they set the tone of Grand Hospitality by welcoming and fulfilling the needs of our guests.
As Guest Service Agent you will bring your personality and flair to provide a warm, friendly and generous service to our guests. The guest journey is paramount, so you’ll know how to deliver fantastic experiences for our guests, time and time again.
What you will doPromote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistanceWelcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible – eventually forging great relationships with our regular guests, creating a ‘home from home’ experienceTo be fully confident in all hotel and local amenities, providing polite, courteous and helpful to guests at all timesActively listen and respond positively to guest questions, concerns, and requests using Grand processes to resolve issues, surprise and delight our guests, and celebrate their reasons for staying
Ideal candidateHighly customer-service orientedHave a warm and genuine nature; someone who can make people feel welcome and at easeExperience of Opera, Office Skills and Reception tools is desirableTo be able to confidently, clearly and politely pass information to all guestsPromote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated resultsDue to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends

Benefits:
Competitive colleague and friend & family rates for overnight stays at the hotel50% employee discounts on food and beverage at hotel outletsEmployee Referral scheme, get financially rewarded for introducing a friend or family member to our teamUniform providedFree meals on duty in our dining facilitiesAccess to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing supportRewards and recognition for living and breathing our company valuesMonthly employee recognition and rewards programmeRegular team appreciation events, including regular employee parties throughout the yearCareer development opportunities – including access to apprenticeship programmesUse of Wagestream financial wellbeing platform, allowing instant access to your pay