Job Description

Head of Group Operations (Lloyd’s Broker)

The Opportunity

CKB Recruitment is proud to partner with a specialist Lloyd’s Broker in London that is currently undergoing rapid international expansion. This firm specializes in placing UK and International risks into the Lloyd’s market, with a unique focus on providing tailored solutions for start-up organizations. This is a newly created, high-impact mandate for an experienced insurance operations leader to design, own, and scale the operational framework for a fast-growing global brokerage.

Strategic & Operational Mandate

Role Ownership: As the inaugural Group Operations Manager, you will architect a role previously non-existent within the group, setting the standard for operational excellence.
Global Support: Provide strategic guidance on systems, processes, and corporate governance for growth across the UK, Europe, and North America.
Risk & Governance: Act as the guardian of group-wide risk management and compliance, ensuring robust governance at both a local and international level.
Executive Liaison: Report directly to the Group CEO and Group MD to align operational activities with long-term commercial objectives.

Core Accountabilities

Workflow Oversight: Manage the end-to-end operational lifecycle: New Business → Marketing → Placement → Onboarding → Mid-term Adjustments → Renewals → Invoicing → Claims Liaison → Complaints.
Performance Management: Monitor capacity, resourcing, and productivity to identify and eliminate bottlenecks in placement, credit control, and bordereaux management.
Quality Assurance: Maintain company service standards and ensure positive client outcomes through rigorous oversight and process improvement.
MI & Reporting: Produce high-level management information (MI) to inform board-level decision-making.
Team Synergy: Work closely with Broker Admin and Finance Operations to ensure fair work allocation and robust holiday/absence cover.

Requirements

Experience: Proven background in insurance operations management, specifically within the London Market / Lloyd’s ecosystem.
Expertise: Deep knowledge of UK and International risk placement processes and corporate governance.
Mindset: An entrepreneurial “builder” mentality with the ability to design processes from the ground up.

Job Data Table

Category	Details
Company Name	Specialist Lloyd’s Broker (via CKB Recruitment)
Location	London, United Kingdom
Locality	City of London (EC3 / Lloyd’s District)
Country	United Kingdom
City	London
Region	Greater London
Job Type	Full-time, Permanent
Salaries	£65,000 – £75,000 per year
Experience Level	Senior / Management
Travel	Potential travel to European hubs
Language	English
Benefits	Hybrid Working, Bonus, Pension, Private Medical, EV Salary Sacrifice

Skills & Competency Table

Key Skill	Level
London Market Operations	Expert
Corporate Governance & Compliance	Expert
Process Automation & Improvement	Advanced
Resource & Capacity Planning	Advanced
International Growth Strategy	Intermediate
MI & Data Reporting	Expert

Salaries Pay Calculator Table

Annual Salary	Bonus (Est. 10-20%)	Total Compensation	Notes
£65,000	£6,500 – £13,000	£71,500 – £78,000	Entry-level for this senior mandate.
£75,000	£7,500 – £15,000	£82,500 – £90,000	For candidates with deep Lloyd’s expertise.

Job Summary

This London-based role involves leading group operations for a specialist Lloyd’s Broker focused on start-ups. You will design and manage end-to-end workflows, oversee international growth across Europe and North America, and ensure robust corporate governance. It requires extensive London Market experience and an ability to report directly to the CEO/MD.

FAQs

Is this a replacement role?

No, this is a brand-new role created to support the firm’s rapid international expansion, giving the successful candidate full ownership of the position.

What is the office/home balance?

The firm offers hybrid working options, balancing presence in the London office with remote flexibility.

Does this involve international exposure?

Yes, you will provide operational and strategic support for the group’s growth in the UK, Europe, North America, and other international markets.

Who does this role report to?

You will have high-level visibility, reporting directly to the Group CEO and the Group Managing Director.

Are there specific technical requirements?

Candidates must have an insurance operations management background, ideally with specific experience in the Lloyd’s of London market.

Expert Analysis

In 2026, the London Market is increasingly focused on “operational resilience.” This role is critical because it moves beyond simple administration into strategic “business architecture.” Designing a workflow for start-ups within the rigid Lloyd’s framework requires a rare blend of agility and strict regulatory adherence, making this a highly career-defining position.

Location & Logistics Guide

The role is located in the City of London, the world’s primary insurance hub. Most Lloyd’s brokers are centered in the EC3 postcode to facilitate face-to-face “box” negotiations. Logistics include standard office hours (9:00–17:30) with the flexibility required to manage cross-time-zone operations in North America and Europe.

Wikipedia URL: https://en.wikipedia.org/wiki/City_of_London

Career Path

As the first Head of Group Operations, the natural progression is towards a Chief Operating Officer (COO) role as the group continues to scale globally. The international nature of the role also prepares the individual for Group Strategy Director or Global Governance Lead positions within the wider insurance market.

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