Job Description

Role Overview

This position is responsible for:

Acting as a Trainee Broker Support Technician within a vibrant 7-person Commercial SME unit.
Managing incoming communication via telephone and email to provide seamless administrative and technical aid to the primary broking desk.
Facilitating the lifecycle of insurance contracts, including the processing of renewals, mid-term adjustments (MTAs), and addressing routine client or insurer inquiries.

As a trainee, you will be instrumental in maintaining the delicate balance between the firm’s insurer panel and its broker users. Your goal is to ensure high performance and engagement for insurers to maintain market sustainability while delivering superior service quality to the brokers who utilize the firm’s wholesale and MGA platforms.

Professional Development & Growth

The role holder will be required to:

Transition into a full underwriting position once a comprehensive grasp of insurance products and market dynamics is achieved.
Engage in a structured learning journey aided by “first-class” mentorship and coaching from seasoned industry professionals.
Pursue professional certifications, with full financial and logistical support for CII (Chartered Insurance Institute) qualifications and dedicated study time.

Technical Skills & Personal Attributes

Ideal candidates must exhibit the following:

A friendly and professional demeanor with a team-first mentality suited for a fast-paced City office.
High proficiency in Microsoft Office, with a specific emphasis on Excel for data management.
Strong written and verbal communication skills to manage professional stakeholder relationships.
A “bright and ambitious” mindset, specifically targeting recent graduates or college leavers eager to enter the London insurance market.

Control Oversight

The role is responsible for adhering to the following control framework:

Timely and accurate data entry for all policy documentation and mid-term changes.
Ensuring all inbound queries are logged and responded to within professional service level agreements (SLAs).
Adhering to the firm’s internal risk management and compliance policies to protect the sustainability of the insurer panel.

Job Data Table

Category	Details
Company Name	Wholesale Broker & MGA (via CKB Recruitment)
Location	London, United Kingdom
Locality	Near Liverpool Street (City of London)
Country	United Kingdom
City	London
Region	Greater London
Job Type	Full-time
Salaries	£18,000 – £20,000 (Starting)
Experience Level	Trainee / Entry Level
Travel	None (Office-based)
Language	English
Benefits	CII Funding, Pension, Life Assurance, Season Ticket Loan

Skills & Competency Table

Key Skill	Level
Microsoft Excel	Advanced
Customer Support / Inbound	Intermediate
Attention to Detail	Expert
Professional Communication	Advanced
Insurance Product Knowledge	Beginner (Trainee)
Relationship Management	Intermediate

Salaries Pay Calculator Table

Annual Salary	Bonus/Incentives	Total Compensation	Notes
£18,000	CII Study Support	£18,000+	Entry-level for college leavers.
£20,000	CII Study Support	£20,000+	Starting salary for graduates.
£28,000	Performance Bonus	£32,000+	Typical salary upon promotion to Underwriter.

Job Summary

Join an ambitious wholesale broker and MGA near Liverpool Street as a Trainee Support Technician. You will provide technical support for SME insurance renewals and adjustments while training to become an underwriter. This role offers full CII qualification funding and is perfect for a bright graduate or college leaver.

5 FAQs

What is an MGA? A Managing General Agent (MGA) is a specialized type of insurance agent/broker that has been granted underwriting authority by an insurer.
Do I need prior insurance experience? No, this is a trainee role where no previous experience is required—just the right mindset and desire to learn.
Will my exams be paid for? Yes, the firm provides funding for CII professional qualifications and allows for in-work study time.
What is the progression path? You will start in a support role and have the opportunity to move into an Underwriting position as you gain experience.
Are there travel perks? The firm offers an interest-free season ticket loan to help with the costs of commuting to the City.

Expert Analysis

In 2026, the London MGA market is a primary driver of innovation in the “Commercial SME” sector. For a trainee, entering an MGA is often superior to a large corporation because the smaller team size (7 people) ensures you see every part of the insurance lifecycle, from lead generation to policy issuance.

Location & Logistics Guide

The office is located near Liverpool Street station, a central hub for the London insurance market and Lloyd’s of London. It is excellently served by the Central, Circle, Hammersmith & City, and Metropolitan lines, as well as the Elizabeth Line, making it highly accessible for commuters.

Wikipedia URL: https://en.wikipedia.org/wiki/City_of_London

Career Path

After 12–18 months in Support, most trainees transition to a Junior Underwriter or Placing Broker role. Long-term, you can specialize in Commercial Risk Management or MGA Operations. With CII qualifications, you can move into Senior Underwriting where salaries in the City often exceed £60,000.

To apply for this job please visit talents.studysmarter.co.uk.