Front Office Manager

  • Full Time
  • Kandy, Sri Lanka
  • 80,000 - 120,000 LKR / Month

Website CAREER141

CAREER141 operates as a leading executive search and recruitment consultancy. We specialize in matching senior and managerial talent with organisations across Sri Lanka and overseas. We commit to ethical hiring practices, deep industry understanding, and delivering tailored recruitment solutions. We balance speed with accuracy to ensure both clients and candidates receive thorough, effective service.

Front Office Manager

Job description

Position: Front Office Manager

Company: Leading International Hospitality Group

Location: Kandy

Package: 130K – 150K+ SERVICE CHARGE

About the Company

Be part of a world-renowned hospitality group with an award-winning portfolio of luxury hotels and resorts across global destinations. Known for delivering memorable guest experiences, innovative service standards, and exceptional hospitality, this group continues to set benchmarks of excellence in the industry. Join a team that creates inspiring journeys for every guest, every time.

Role Overview

As a Front Office Manager, you will be at the forefront of delivering an exceptional guest experience. This role is ideal for a passionate hospitality professional with strong leadership skills who thrives in managing teams, ensuring operational excellence, and creating a welcoming atmosphere for every guest.

Key Responsibilities
• Oversee lobby operations and proactively engage with guests to ensure a warm, personalized experience.
• Manage the smooth day-to-day operation of the front office department, maintaining the highest standards of service and compliance with policies.
• Lead, coach, and develop the front office team to deliver consistent, high-quality service.
• Implement front office strategies and objectives while deputizing for the Head of Department when required.
• Foster a culture of growth, teamwork, and accountability within the department.

Excerpt from the official job listing

See full job description from the company website.

Job Summary

You will oversee all front office operations, manage guest interactions, supervise administrative and reception staff, maintain service standards, handle escalations, and ensure smooth coordination between departments to uphold professional workplace presentation and service delivery.

About us

CAREER141 operates as a leading executive search and recruitment consultancy. We specialize in matching senior and managerial talent with organisations across Sri Lanka and overseas. We commit to ethical hiring practices, deep industry understanding, and delivering tailored recruitment solutions. We balance speed with accuracy to ensure both clients and candidates receive thorough, effective service. Our reputation rests on consistent performance, confidentiality, and long-term relationships. career141.com+2career141.com+2

Culture and Work Environment

We foster a culture of collaboration, accountability, and continuous improvement. Teams share knowledge openly and embrace feedback. Our environment values respect, transparency, and integrity, so each individual feels supported, engaged, and motivated in fulfilling their role.

Why Work With Us

You will work in a firm that prizes professionalism and impact. You gain exposure to executive-level recruitment, industry variety, and influential stakeholders. You receive structured guidance, clear expectations, and opportunities to develop leadership skills while contributing meaningfully to both candidate growth and organizational success.

Key Responsibilities (short summary)

  • Supervise front office operations, including reception, visitor management, and administration

  • Ensure high standards of guest experience and organisational presentation

  • Coordinate with internal teams for smooth communication and service delivery

Benefits & Perks

  • Managerial salary with potential for performance bonus

  • Skill development and leadership training

  • Professional work setting with exposure to senior stakeholders

  • Clear reporting lines and opportunities for advancement

Location Insights

Kandy provides a more relaxed pace than major cities, yet retains key amenities, accessibility, and growth in service industries. Living costs are moderate and the region combines scenic surroundings with sufficient infrastructure for career-oriented professionals.

Category Details
Role Type Full-time Front Office Manager
Reporting To Operations / General Manager
Skills Required Leadership, communication, administrative skills
Salary Range LKR 80,000 – 120,000 / month

Common Interview Questions and Tips

  1. How do you handle dissatisfied visitors or complaints? – Show empathy, calm handling, and solution-oriented approach.

  2. Describe a time you improved front office procedures. – Use concrete examples and measurable outcomes.

  3. How do you ensure staff performance and motivation under pressure? – Highlight leadership style and support.

  4. How would you coordinate with other departments to resolve delays or conflicts? – Emphasize communication and collaboration.

  5. What makes you suitable for managing both operations and people in a front office team? – Discuss experience, skills, and adaptability.

Market-Based Salary Overview and Analysis

Front office manager roles in Kandy generally offer LKR 70,000-130,000/month, depending on organisation size, experience, and scope of responsibilities. Higher salaries link to roles with more staff oversight or multi-branch coordination; smaller firms may offer compensations in the lower part of this range.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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Experience a career with impact: Front Office Manager at CAREER141 leading guest relations, team coordination, and service quality standards in Kandy

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