Fraud Investigator | Swindon, UK

Fraud Investigator

Job Description

Nationwide is looking for a motivated Fraud Investigator to join their Economic Crime team in Swindon. The role involves investigating potentially fraudulent account activity, providing guidance to customers, and supporting financial crime prevention. Full training is provided, making it suitable for those with or without prior fraud experience.

About Nationwide

Nationwide is the UK’s largest building society, operating as a mutual owned by its members. With a strong focus on fairness, innovation, and customer-first service, Nationwide leads the financial sector by prioritising ethical banking practices and community impact.

Key Responsibilities

• Conduct investigations into potentially fraudulent account activity via inbound calls.

• Use questioning techniques to identify fraud and advise customers to prevent future incidents.

• Collaborate with fraud teams to mitigate risk and resolve complex cases.

• Provide excellent customer service in high-pressure scenarios.

• Maintain accurate records and follow regulatory procedures.

Person Specification

• Strong verbal communication skills, ideally with telephony or customer service experience.

• Ability to manage challenging conversations and complex situations.

• Team player with collaborative and independent working capabilities.

• Effective decision-making and accountability in resolving cases.

• Commitment to customer-first principles and ethical conduct.

Working Pattern & Benefits

• Full-time, rotational shifts covering core business hours (8am–8pm, Monday–Friday, one in three weekends).

• Hybrid working with minimum two days per week at the Swindon office.

• Competitive benefits including 25 days holiday, private medical insurance, pension scheme, annual bonus, life assurance, and wellbeing programs.

Job Data