FOH Team Member – The Jam Garden – Loughborough, Leicestershire

General Information

• Organisation: The Jam Garden (A neighborhood hangout part of a larger hospitality group)

• Role: Front of House (FOH) Team Member

• Location: Loughborough City Centre, Leicestershire

• Job Type: Likely part-time (Weekend focus)

Key Responsibilities

• Dual Service: Handling both floor service (table waiting) and bar service (pouring drinks and mixing cocktails).

• Operational Support: Assisting with “opens” (setting up the garden and bar) and “closes” (cleaning, cashing up, and securing the building).

• Food Service: Serving artisan pizzas and comfort food directly to tables while maintaining high presentation standards.

• Customer Experience: Providing a high level of hospitality to maintain the “neighborhood hangout” atmosphere.

Candidate Requirements

Experience & Availability

• Industry Knowledge: Previous experience in hospitality is essential. You should be familiar with the “pacing” of a busy bar and restaurant.

• Scheduling: Weekend availability is a non-negotiable requirement, as this is the venue’s peak trading period.

Soft Skills

• Multitasking: The ability to pivot between making cocktails and running food to the beer garden.

• Teamwork: Contributing to a high-energy, “amazing” existing team.

• Communication: Interacting with a diverse range of customers, from students to local families.

The Venue Environment

The Jam Garden is known for its outdoor space and social atmosphere. Working here in the summer will involve high-volume service in the beer garden, while winter shifts will focus more on the “comfort food” and cocktail trade indoors.

Summary of the Role

This is a high-energy role in a popular Loughborough venue. Because they serve artisan pizzas, you will likely need to learn about their specific ingredients to answer customer questions. Additionally, since they serve cocktails, having a basic understanding of mixology (or a willingness to learn) will be key to your success on the bar.

Quick Tip: In your application or interview, mention your experience with “Section Management.” Being able to show you can look after a specific group of tables during a busy Saturday night without getting overwhelmed is exactly what a venue like The Jam Garden is looking for.