Floor Supervisor

We’re Hiring: Floor Supervisor (30–40 hours/week)

Job Summary
We are seeking a dynamic and experienced Floor Supervisor to oversee daily operations in our hospitality venue. The ideal candidate is energetic, multitasking, and passionate about guest service. You will lead a small team, ensure smooth floor operations, and maintain high standards of service, cleanliness, and overall guest satisfaction.

What We Offer:
• 30 or 40 hours/week (contract options available)
• Competitive salary + excellent tips (small team)
• A central location with a friendly, supportive atmosphere
• A dynamic environment with both calm days (ideal for deep cleaning and organization) and busy days
• Flexible/rotating schedule
• Opportunity to grow and take on more responsibility

Key Responsibilities:
• Supervise and coordinate the floor team, ensuring smooth daily operations
• Serve tables, prepare/serve drinks, and deliver outstanding customer service
• Oversee cleanliness and organization throughout the venue (especially on slower days)
• Monitor food and beverage service to ensure prompt, courteous, and efficient attention
• Support team members through coaching, motivation, and example
• Handle guest issues professionally and ensure overall satisfaction
• Maintain service standards, safety regulations, and hygiene policies
• Assist with staff scheduling and optimise staffing during shifts
• Collaborate with management on promotions or special events

Requirements:
• Proven experience as a Floor Supervisor or similar role in restaurants, cafés, or hotels
• Exceptional customer service and communication skills
• Ability to multitask and thrive in both fast-paced and calm settings
• Knowledge of food service basics; experience in food safety and kitchen processes is a plus
• Strong leadership skills with a proactive, hands-on attitude
• Organisational skills and the ability to manage multiple priorities
• Experience in hospitality roles (restaurant, hotel, barista, etc.) is highly advantageous

If you are passionate about hospitality and ready to contribute to a vibrant, high-standard environment, we’d love to hear from you!

Apply now and join our team!

Job Types: Full-time, Part-time

Pay: £12.35-£13.00 per hour

Expected hours: No less than 30 per week

Benefits:
• Casual dress
• Company pension
• Discounted or free food
• Employee discount
• Language training provided
• Referral programme

Work Location: In person